Customer Support Team Leader

2 days ago


Hermitage, United Kingdom City West Country Group Full time
Job Title: Customer Support Team Leader

We are seeking a highly skilled and experienced Customer Support Team Leader to join our team at City West Country Group. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our customers, while also leading and managing a team of customer support specialists.

Key Responsibilities:
  • Lead and manage a team of customer support specialists to ensure excellent customer service and support.
  • Develop and implement effective customer support strategies and processes to improve customer satisfaction and loyalty.
  • Monitor and analyze customer feedback and complaints to identify areas for improvement.
  • Collaborate with other departments to ensure seamless customer support and service delivery.
  • Provide coaching and training to customer support specialists to enhance their skills and knowledge.
Requirements:
  • 5 years of experience in customer support or a related field.
  • Proven track record of leading and managing high-performing teams.
  • Excellent communication and interpersonal skills.
  • Ability to analyze complex customer issues and develop effective solutions.
  • Strong knowledge of customer service principles and practices.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.
How to Apply:

If you are a motivated and experienced customer support professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].



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