Customer Team Leader
1 day ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Team Leader. As a key member of our store team, you will be responsible for delivering exceptional customer service, leading and developing your team, and ensuring the smooth operation of the store.
Key Responsibilities- Provide friendly and welcoming service to customers, ensuring their needs are met and exceeded.
- Lead and develop your team, providing coaching and training to help them grow and succeed.
- Ensure the store remains safe, legal, and fully operational, managing diligence checks and stock accuracy.
- Support the Store Manager in deputising and delivering a variety of HR processes.
- Build relationships with customers and colleagues, promoting a positive and inclusive store environment.
- Full, paid training and dedicated support for your personal development and career progression.
- 30% discount on all Co-op products in-store, plus 10% discounts on other brands.
- A pension scheme with up to 10% employer contributions.
- Wagestream - a money management app giving you access to a percentage of your pay as you earn it.
- 36 days of holiday (including bank holidays, pro rata for part-time colleagues).
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
We're a values-driven business that's committed to making a positive difference in our communities. As a Customer Team Leader, you'll be part of a friendly and supportive team that's dedicated to delivering exceptional customer service and promoting a positive store environment.
We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we'll make reasonable adjustments to our recruitment process according to your needs.
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