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Sales Account Manager

3 months ago

Cwmbran, Torfaen County Borough, United Kingdom Safran Seats Full time

Position Overview

Are you ready to dive into the dynamic realm of Aerospace, where you can influence the passenger journey at the forefront of the airline industry? Safran Seats, a distinguished creator and producer of high-end First and Business Class seating solutions, offers an exciting opportunity for you. We take pride in delivering an exceptional passenger experience driven by innovation, personalization, quality, and sophisticated design.

At Safran Seats, we differentiate ourselves in the aerospace sector by collaborating closely with leading airlines and airframe manufacturers, holding the most extensive seating portfolio among all suppliers. Your responsibilities may involve working with top airframe manufacturers one day and prominent airline brands the next.

In the UK, Safran Seats focuses on First Class and Business Class seating for wide-body aircraft, with teams strategically located across various sites.

The primary objective of this role is to oversee sales order requirements and deliver customer support, managing processes such as installation assistance, supplier sales deliveries, and more. You will be accountable for efficiently handling the sales order workflow across departments while keeping customers informed about their order status.

  • Processing sales orders and managing RMA requests
  • Timely completion of MRP and systematic actions
  • Tracking sales order progress and ensuring targets are achieved
  • Maintaining precise customer records
  • Engaging professionally with customers through various communication channels
  • Providing customers with progress updates
  • Being adaptable to address urgent Aircraft on Ground requests
  • Collaborating with customers and cross-functional teams to fulfill requirements
  • Documenting systems and procedures as necessary

Company Culture

At Safran Seats, we partner closely with our airline collaborators to design innovative in-flight experiences. Our dedicated teams ensure that high-quality products are delivered and supported throughout the entire program lifecycle. With support from various functions including HR and Finance, we possess comprehensive capabilities right here in the UK.

We prioritize:

  • Our workforce - emphasizing diversity, skill enhancement, trust, and teamwork
  • Sustainability - striving for a greener, more sustainable aviation sector
  • Global Mobility - providing growth opportunities within the Safran Group, both nationally and internationally

Qualifications

To excel in this position, you should possess a solid understanding of ERP systems, manufacturing principles, and be proficient in Excel. Familiarity with the aftermarket and strong English and numeracy skills are also essential. We appreciate diverse perspectives and experiences, so don’t worry if you don’t meet every requirement.

As a member of our team, you will receive support at every stage, benefiting from our inclusive values, opportunities for skill development, a nurturing work environment, and collaboration with colleagues.

Employee Benefits

  • 25 days of holiday plus UK Bank Holidays
  • A comprehensive Benefits Programme offering various schemes
  • Opportunities for career advancement
  • Family-friendly policies
  • Commitment to Equality & Diversity
  • Engagement in STEM and charitable initiatives

If this opportunity resonates with you, we encourage you to consider joining a workplace that celebrates and supports your individuality.

Job Specifics

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