Client Services Administrator

4 weeks ago

Leicester, Leicester, United Kingdom NSPCC Full time

Join Our Mission
At NSPCC, we believe that every childhood is worth fighting for. Our commitment drives us to provide exceptional support through our Professional Learning Services team. As an Administrator, you will play a vital role in making a meaningful impact in the lives of children and families.

Role Overview
The Professional Learning Services team adopts a customer-centric approach, ensuring that all client needs are met to foster strong relationships and effective engagement. As part of the administration team, you will serve as the primary point of contact for clients regarding our extensive range of Professional Learning Services products and offerings.

Key Responsibilities
In this role, you will:

  • Provide efficient and informed responses to clients attending training courses or commissioning services.
  • Collaborate closely with colleagues to ensure timely follow-ups on requests.
  • Coordinate external training sessions and consultancy projects across various regions.
  • Manage the administration of both internal and external events, ensuring all tasks are completed within deadlines.
  • Handle various administrative tasks, including document preparation, record keeping, and correspondence management, with meticulous attention to detail.

Ideal Candidate Profile
We are seeking individuals who possess:
  • Exceptional organizational skills with a strong focus on accuracy and detail.
  • Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Outlook.
  • Strong communication skills, both verbal and written, demonstrating professionalism.
  • Experience in customer service within an administrative context, with a commitment to enhancing service standards.
  • The ability to work collaboratively within a team, showing flexibility and support.
  • Self-motivation and the capability to prioritize multiple tasks effectively under pressure.

Why Join Us?
By becoming part of our team, you will engage in meaningful work alongside dedicated colleagues. You will have opportunities for personal growth and face challenges that inspire you to excel. Together, we can make a difference that resonates with millions of young lives.

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