Operations/Customer Experience Manager
2 weeks ago
We are seeking a highly organized and detail-oriented Operations Executive to join our team at Denholm Associates. As a key player in our growing business, you will be responsible for managing customer and client queries, purchase orders, and records. You will also be responsible for managing our private cask sales program and key HMRC documentation.
Key Responsibilities:
- Manage customer and client queries, including purchase orders and records
- Oversee private cask sales program
- Manage key HMRC documentation, including EMCS paperwork and export shipment documentation
- Develop and maintain strong relationships with wholesalers, retailers, and direct-to-consumer sales teams
Requirements:
- Strong organizational skills with experience in order processing, record-keeping, and managing export documentation
- Ability to work independently and as part of a close-knit team
- Excellent communication and problem-solving skills
- Ability to adapt to changing priorities and deadlines
What We Offer:
- A dynamic and growing business with opportunities for professional development
- A collaborative and supportive work environment
- A competitive salary and benefits package
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