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Digital Product Manager

2 months ago

Brentford, Greater London, United Kingdom NBCUniversal Full time
About the Role

We are seeking a highly skilled Senior Product Manager to lead the development of our Upgrade and Crossgrade product on our Commerce team. As a key member of our team, you will be responsible for conceiving, defining, designing, developing, testing, and launching highly effective plan merchandising and selection experiences that are contextually relevant, useful, and resonant with prospective subscribers.

Key Responsibilities
  • Develop and own high-value, consumer-centric digital features and products for web, mobile devices, connected devices, and smart TVs.
  • Use qualitative and quantitative data to define requirements.
  • Present vision, strategy, work product, insights, and KPIs to stakeholders at every level of the organization.
  • Collaborate with other product owners, designers, and engineers to successfully deliver products to market. Build, test, learn, and increment.
  • Balance inputs from business, design, research, technology, and external teams. Create a network of cross-functional partners. Build rapport and earn trust.
  • Define and evangelize best practices. Collaborate on the planning and building of scalable and extensible tools and resources.
  • Develop a roadmap of impact-generating digital products, features, and optimizations that prioritize customer value, business growth, and strategic opportunities.
Qualifications
  • You are an experienced product owner with a proven track record of end-to-end ownership and delivery of consumer-facing digital products.
  • You have relentlessly high standards and deep operational knowledge and expertise in every aspect of digital product development. You use tools, technologies, established best practices, and your experience-based methods.
  • You examine the data and listen to the voice of the consumer.
  • You identify the most impactful concepts and push them through a rigorous course of critical evaluation, execution, implementation, experimentation, success—or failure.
  • You are a strong communicator, able to articulate your point of view, engage in fact-based discourse, collaborate, compromise, and bridge gaps across teams and stakeholders at every level.
  • You are resourceful and you lean on yourself, able to bring the big ideas and deliver the practical daily output.
  • You feel most at home in a fast-paced, iterative, and collaborative environment.
  • You are fluid and adaptable, can pivot and work on multiple tracks, and bring clarity to ambiguous initiatives.
  • You have a consumer-first approach to product design and development.
Essential Knowledge and Experience
  • Minimum 5 years owning the product lifecycle—leading customer plan merchandising moments, monetization strategies, and toolkits for optimization, experimentation, and personalization in an e-commerce business.
  • Readiness to share a presentation of case studies of digital products.
  • Experience in product spaces related to sign-up, plan picking, and other upgrade and change plan journeys.
  • Experience developing products for the web and shipping apps to iOS or Android.
  • Expertise in rapid deployment and experimentation—metrics, analytics, A/B testing, user testing, and market research.
  • Experience working in an agile software development environment.
  • Closely familiar with common project management tools such as Jira, testing tools such as Optimizely, and analytics tools such as Adobe.
Desirable Knowledge & Experience
  • Experience with entertainment platforms—tvOS, Fire TV, Roku, etc.—is a plus.

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