Digital Workplace Services Engineer

4 weeks ago

Brentford, Greater London, United Kingdom Otis College of Art and Design Full time

Job Summary

We are seeking a highly skilled Digital Workplace Services Engineer to join our team. As a key member of our Digital Workplace Services team, you will play a critical role in supporting our organization's digital transformation initiatives.

Key Responsibilities

  • Engage with enterprise strategies to align with and support critical business objectives
  • Ensure compliance, standardization, and lifecycle management of all workplace assets and services
  • Support key supplier relationships, service improvements, and implement required changes to deliver operational excellence
  • Standardize and support telecommunications operations and products
  • Use ServiceNow in accordance with Otis standard practices
  • Maintain the ServiceNow CMDB
  • Engage with global resources and tools for architecture expertise and support
  • Timely resolution of incident and request tickets within the workplace services scope
  • Interact within a diverse and global team environment with cross-team collaboration throughout the organization
  • Coherently describe technical issues and participate with remediation activities
  • Participate with project planning and management

Requirements for this Role

  • Have ITIL or equivalent certification
  • Have a bachelor's degree in computer science or related field
  • Possess technical background and relevant experience
  • Knowledge of Microsoft collaboration technologies and product expertise, including O365, Exchange, and Teams
  • Speak English

About Otis

At Otis, we are a global people-powered company that puts people at the center of everything we do. We are guided by our Three Absolutes - prioritizing Safety, Ethics, and Quality in all that we do. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

What We Offer

  • Visibility across Europe, Middle East, and Africa DT and business activities
  • Interaction throughout the organization
  • Continual opportunities to make a positive impact
  • Familiarization with diverse technologies

At Otis, we are committed to making a positive impact on our customers, passengers, and colleagues. We believe in the importance of diversity, equity, and inclusion, and we strive to create a workplace that is welcoming and inclusive for all.

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