Digital Workplace Services Engineer

4 weeks ago

Brentford, Greater London, United Kingdom Otis College of Art and Design Full time

Role Overview

As a Digital Workplace Services Engineer at Otis, you will play a critical role in supporting the company's digital transformation by ensuring the smooth operation of our digital workplace services. This includes managing IT infrastructure, providing technical support, and collaborating with cross-functional teams to drive business outcomes.

Key Responsibilities

  • Engage with enterprise strategies to align with and support critical business objectives
  • Ensure compliance, standardization, and lifecycle management of all workplace assets and services
  • Support key supplier relationships, service improvements, and implement required changes to deliver operational excellence
  • Standardize and support telecommunications operations and products
  • Use ServiceNow in accordance with Otis standard practices
  • Maintain the ServiceNow CMDB
  • Engage with global resources and tools for architecture expertise and support
  • Timely resolution of incident and request tickets within the workplace services scope
  • Interact within a diverse and global team environment with cross-team collaboration throughout the organization
  • Coherently describe technical issues and participate with remediation activities
  • Participate with project planning and management

Requirements for this Role

  • Have ITIL or equivalent certification
  • Have a bachelor's degree in computer science or related field
  • Possess technical background and relevant experience
  • Knowledge of Microsoft collaboration technologies and product expertise, including O365, Exchange, and Teams
  • Speak English

What the Regional DT Team Can Offer

  • Visibility across Europe, Middle East, and Africa DT and business activities
  • Interaction throughout the organization
  • Continual opportunities to make a positive impact
  • Familiarization with diverse technologies

At Otis, we are committed to creating a workplace that is inclusive, diverse, and empowering. We believe that our employees are our greatest asset, and we strive to provide opportunities for growth and development. If you are passionate about technology and want to be part of a dynamic team, we encourage you to apply for this exciting opportunity.

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