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HR Technology Implementation and Support Expert

2 months ago

London, Greater London, United Kingdom ISS Facility Services UK Full time
Job Description

Job Summary:

We are seeking an experienced Technical Administrator to join our team at ISS Facility Services UK. As an IT HR Systems Technical Administrator, you will play a crucial role in ensuring the smooth operation and maintenance of our HR technology landscape.

Key Responsibilities:

  • Implement and Support HR Systems: Support the implementation of a new HR System through project into BAU, ensuring seamless integration with existing systems.
  • Technical Support: Provide technical support to the 1st line P&C end user support team, resolving technical issues and providing 2nd line end user support for People Systems.
  • System Administration: Carry out system administration activities, producing and maintaining related process documentation, ensuring compliance with relevant IT General controls and data security standards.
  • Integration Management: Monitor and manage the integrations between the People, Payroll, Workforce Management, and other systems, ensuring data accuracy and integrity.
  • Technology Landscape Management: Manage the UK&I P&C technology landscape and architecture, ensuring alignment with business objectives and IT strategies.
  • Test and Release Management: Support Test and Release management processes, ensuring timely and successful deployment of new features and updates.

About You:

We are looking for a highly skilled and experienced Technical Administrator with a strong background in technical administration and a passion for HR technology. You will have demonstrable experience in:

  • Working on successful projects with a collaborative team effort.
  • Demonstrable experience of supporting an HRIS / HCM or similar solution (SAP SuccessFactors - Employee Central preferred).
  • Collaborative approach to senior stakeholder management and networking.
  • Co-designing system solutions with end-user experience at the centre.
  • Supporting and managing system integrations.
  • Understanding of Data Management principles and best practices.
  • GDPR and Data Governance policies and standards.
  • Excellent analytical, quantitative, problem-solving, critical thinking skills with a keen attention to detail.
  • Excellent active listening, verbal, written, presentation, communication, influencing and people skills, with the ability to effectively collaborate with cross-functional teams and present complex information to non-technical stakeholders.
  • Proven ability to work in a fast-changing environment and execute with urgency, while maintaining the ability to apply sound judgement.
  • Strong intellectual curiosity and business acumen.

Desirable Skills:

  • A range of HR IS solution or SAP SuccessFactors Employee Central/EC module experience.
  • ServiceNow, Jira or similar case management tools / products.
  • DocuSign / Opentext or similar document management solutions.
  • Reporting and Data Extraction/Manipulation Tools.
  • Interface design and technology options.
  • System implementations and data migration.