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Customer Service Representative

2 months ago

Liverpool, Liverpool, United Kingdom Portico Corporate Reception Management Full time

Job Title: Switchboard Operator

Job Summary:

We are seeking a highly skilled and customer-focused Switchboard Operator to join our team at Portico Corporate Reception Management. As a Switchboard Operator, you will be the first point of contact for our clients and will play a critical role in providing exceptional customer service.

Key Responsibilities:

  • Provide exceptional customer service to incoming callers, ensuring that all calls are handled in a professional and courteous manner.
  • Personally identify the needs of the caller and redirect them to the appropriate client contact, ensuring that all calls are completed in line with the client's call approach.
  • Convey a positive attitude and professional first impression, promoting a culture of service excellence.
  • Provide accurate and timely information to callers, ensuring that all queries are resolved efficiently.
  • Work collaboratively with the client services team to ensure seamless communication and a high level of customer satisfaction.

Requirements:

  • Proven track record in delivering outstanding customer service.
  • Experience of managing a switchboard and handling high volumes of calls.
  • Strong organizational, communication, and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Knowledge of customer service principles and practices.

What We Offer:

  • Excellent holiday allowance.
  • Pension contributions.
  • Life insurance.
  • Enhanced annual leave.
  • Recommend a Friend Bonus Scheme.
  • Thank you voucher scheme.
  • 24-hour personal helpline for employees, providing counselling & information services.
  • Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
  • Our Training Academy provides excellent training and development opportunities for our people.