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Installation Coordinator
2 months ago
Job Title: Installation Administrator
Job Summary:
We are seeking an experienced Installation Administrator to join our team at Howdens Joinery. As an Installation Administrator, you will provide administrative support to the Installations Manager and be a point of contact to coordinate the template & installation of solid surfaces throughout the regions.
Key Responsibilities:
- Schedule Management: Manage and coordinate the schedule/diary of Solid Surface worktop installations, liaising with customers to ensure they are informed of dates/times for each process.
- Installation Coordination: Check that installs are on track for dates booked by calling builder/client a week in advance of when the job is due to start.
- Appointment Confirmation: Confirm with customers their appointment times 24 hours prior to the booking.
- Post-Installation Feedback: Call client/builder within 48hrs of job completed to obtain feedback and ensure everything went well and was completed to their satisfaction. Maintain accurate records of the client/builder contacted, so that progress can be measured, and relationships developed. Escalate any issues to the Installation Manager.
- Customer Enquiries: Deal with enquiries courteously and professionally to build long-lasting relationships internally and externally.
- Administrative Support: Carry out any general administrative duties to support the customer service & planning team.
- Team Collaboration: Participate as an effective and willing team member to achieve individual and departmental targets and objectives.
- Brand Ambassador: Ambassador for Howdens Joinery in all communication internally and externally.
Requirements:
- Interpretation Skills: Ability to Interpret basic data and information effectively.
- Literacy and Numeracy: Strong literacy and numeracy skills.
- Computer Proficiency: Computer proficient.
- Adaptability: Adapts to changing demands and priorities.
- Problem-Solving: Sees challenges as opportunities for alternative solutions.
- Planning and Organisation: Excellent planning and organisational skills.
- Results-Driven: Results-driven, with a focus on meeting deadlines.
- Attention to Detail: Detail-oriented.
- Communication Skills: Strong communication skills.
About Howdens Joinery:
Howdens Joinery is the UK's number one trade kitchen supplier providing thousands of products across kitchens, joinery, and hardware. We have over 800 depots throughout the UK and Europe – making us the first choice for more than 460,000 loyal trade professionals. Last year our sales reached circa 2.3bn, and we have an ambitious growth agenda.
We are a strong entrepreneurial ethos and the opportunity to develop within a fast-paced and commercial environment. That, along with a competitive salary, development opportunities, and exciting rewards, are among the reasons why our people enjoy working for Howdens – and why we have been named one of the 10 Best Big Companies to Work For.
