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Care Home Hospitality Lead
2 months ago
About KYN
KYN is a pioneering care home company dedicated to delivering exceptional, personalized care in a warm and welcoming environment. Our mission is to create a sense of community and belonging for our residents, while providing a high-quality, individualized experience.
We are committed to setting new standards in care home hospitality, with a focus on creating a warm and inviting atmosphere that makes our residents feel at home.
About the Opportunity
We are seeking an experienced Hospitality Manager to join our team at KYN. As a key member of our hospitality team, you will play a vital role in creating a warm and welcoming atmosphere for our residents and their families.
Your primary responsibility will be to oversee and manage the non-clinical areas of the home, including food and beverage service, and housekeeping. You will be responsible for inspiring and leading your team to deliver exceptional hospitality experiences, while ensuring the smooth operation of these departments.
Key Responsibilities
- To ensure that our residents receive exceptional hospitality experiences, tailored to their individual needs and preferences.
- To oversee the management of food and beverage service, including menu planning, inventory management, and staff supervision.
- To manage the housekeeping department, ensuring that our residents' living spaces are clean, comfortable, and well-maintained.
- To develop and implement hospitality service standards and SOPs, ensuring that we consistently deliver high-quality experiences.
- To lead by example, maintaining high standards and setting clear expectations for your team.
- To support, coach, and mentor your team members to ensure they have the skills and knowledge needed to deliver exceptional hospitality experiences.
- To communicate effectively with residents, families, and colleagues, ensuring that everyone is informed and engaged.
- To manage departmental financial targets and operating costs, ensuring that we stay within budget while delivering exceptional hospitality experiences.
- To ensure compliance with all relevant laws, regulations, and company policies, including health and safety, food safety, and data protection.
About You
We are looking for an experienced Hospitality Manager who has a proven track record of delivering exceptional hospitality experiences in a care home or similar setting. You will have a strong understanding of hospitality operations, including food and beverage service, housekeeping, and customer service.
You will be a natural leader, with excellent communication and interpersonal skills, and the ability to inspire and motivate your team to deliver exceptional results. You will be a problem-solver, with a keen eye for detail and the ability to think creatively.
What We Offer
We offer a competitive salary and benefits package, including 33 days annual leave, complimentary meals and snacks, and access to ongoing training and development opportunities. We are committed to supporting our employees in their careers and providing a positive and inclusive work environment.
How to Apply
If you are a motivated and experienced Hospitality Manager looking for a new challenge, please submit your application, including your CV and a cover letter outlining your experience and qualifications.
