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Part Time Receptionist Hilton Garden Inn Stoke-on-Trent
2 months ago
We are seeking a highly skilled and enthusiastic Receptionist to join our team at Hilton Garden Inn Stoke-on-Trent. As a key member of our front desk team, you will be responsible for delivering exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities- Provide warm and welcoming service to all guests, responding to their needs and requests in a timely and professional manner.
- Ensure that all brand standards are maintained, and excellent standards of customer service are delivered at all times.
- Manage the front desk, handling guest check-ins, check-outs, and resolving any issues that may arise.
- Work collaboratively with the Front Office Manager to achieve team goals and objectives.
- A great personality and be genuine, approachable, attentive, and instinctive.
- A proven track record in a similar role, with excellent communication and interpersonal skills.
- Strong training and development skills, with the ability to share knowledge and expertise with others.
- Excellent organizational and planning skills, with the ability to manage multiple tasks and priorities.
- Ability to effectively manage and motivate the individuals within your team to support them in achieving their personal development goals.
- Discounted hotel room rates for you and your friends and family.
- Extra days holiday for your birthday.
- Flexible working arrangements.
- Pension.
- Free meals on duty, saving you over £1000 per year.
RBH Hospitality Management is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. We believe in putting our people first and providing a supportive and inclusive environment for all employees to thrive.
