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Customer Support Coordinator

2 months ago

London, Greater London, United Kingdom Prime Appointments Full time

A reputable organization is seeking a Customer Service Administrator to enhance their dedicated team. This is a full-time, permanent role with standard working hours and a competitive salary based on relevant skills and experience.

The company is focused on providing outstanding customer service and is looking for enthusiastic individuals to contribute to their customer support division.

As a Customer Service Advisor, you will serve as the initial point of contact for valued clients. Your main duties will involve assisting customers with inquiries, addressing concerns, and offering support through various communication channels. You will manage a range of customer issues with professionalism, empathy, and efficiency, ensuring a positive experience for every interaction.

Key Responsibilities include:

  • Timely response to customer inquiries through phone and email.
  • Providing accurate information and guidance regarding products or services.
  • Resolving customer complaints with tact and diplomacy, striving for first-contact resolution whenever feasible.
  • Accurate documentation of all customer interactions and transactions in the CRM system.
  • Collaboration with team members and other departments to ensure prompt resolution of customer issues.
  • Identifying opportunities for process enhancements and sharing insights with the team.

Qualifications and Skills required for this Customer Service Administrator role:

  • Prior experience in customer service or call center environments.
  • Exceptional verbal and written communication skills.
  • Strong problem-solving skills and attention to detail.
  • Ability to maintain composure and professionalism in high-pressure situations.
  • Proficiency in CRM software and other customer service tools.
  • Adaptability to work in a dynamic environment and manage shifting priorities.

Benefits of working with this organization include:

  • Opportunities for professional growth and career progression.
  • A friendly and inclusive work environment with a diverse team.
  • Comprehensive training and ongoing support.
  • Free parking facilities.

If you believe you possess the necessary qualifications and would like to be considered for this Customer Service Administrator position, please submit your CV for consideration.