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Service Desk Specialist
2 months ago
Service Desk Consultant
Fitch Group is currently seeking a skilled Service Desk Consultant to join our London office team.
The Fitch Group Service Desk is a dynamic and fast-paced team that provides IT support to over 5,500 users globally.
What We Offer:
- Opportunities for growth and development in a diverse and exciting team.
- Excellent exposure to the latest technology and tools.
- A collaborative and supportive work environment.
We'll Count on You To:
- Provide high-quality support by answering calls and tickets directed to the Global Service Desk.
- Respond to and resolve requests within the specified time frame as logged in the ticketing system.
- Work with colleagues to increase knowledge across the Global Service Desk team.
- Develop your technical knowledge to improve your ability to resolve requests.
- Ensure users are kept informed of progress throughout the lifetime of their calls through regular updates.
- Have a strong attention to detail and ability to follow procedures.
What You Need to Have:
- Experience supporting Microsoft products such as Windows 10 and Office 2019/365.
- Experience with supporting laptops, MFDs, and video conferencing equipment.
- At least 2 years of experience in a fast-paced Service Desk environment.
- Excellent communication skills, both verbal and written.
What Would Make You Stand Out:
- Experience with Windows 11.
- Experience with Mac iOS.
- Experience supporting VIP users.
This is a 6-month FTC role, on-site in London, 5 days per week.
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