Housing Management Specialist

14 hours ago


Maidstone, Kent, United Kingdom Brackenberry Full time
Job Title: Accommodation Officer

We are seeking a highly skilled Accommodation Officer to join our team at Brackenberry Ltd. As an Accommodation Officer, you will be responsible for delivering housing and tenancy management services to residents living in council-owned accommodation and temporary accommodation.

Key Responsibilities:
  • Work across a patch delivering housing and tenancy management services to residents.
  • Be the point of contact for residents throughout their tenancy, including sign-ups and explaining their obligations and the responsibilities of the Council to the resident under the relevant tenancy agreement or licence.
  • Resolve tenancy enquiries and take responsibility for managing tenancy enforcement actions where tenancy conditions are broken.
  • Manage cases of anti-social behaviour and hate incidents, ensuring cases are recorded and customers kept informed throughout case management.
  • Complete regular inspections of council-owned properties ensuring adherence to Health and Safety legislation and regulation.
Requirements:
  • A Chartered Institute of Housing recognised qualification and/or extensive experience of working in Housing Management.
  • An understanding of legal proceedings in relation to housing including tenancy management.
  • Highly skilled computer system user including housing management systems, Microsoft Office, Word, and Excel.
  • Excellent written and verbal communication skills.
What We Offer:
  • A competitive rate of pay.
  • The opportunity to work with a reputable company.
  • A supportive and collaborative team environment.


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