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Client Service Team Leader

2 months ago

Bridgend, Bridgend county borough, United Kingdom Cavendish Maine Full time
Job Description

Cavendish Maine is seeking an experienced Client Service Team Leader to lead our commercial insurance team and drive business growth.

About the Role:

  • As a Client Service Team Leader, you will be responsible for delivering high-quality, innovative client service to a broad range of commercial insurance clients.
  • You will coach, develop, and performance manage a team of client service professionals to ensure they have the skills and expertise to handle complex commercial clients.
  • Key responsibilities will include:
    • Ensuring the delivery of coordinated and managed high-quality client service.
    • Developing and implementing personal development plans for team members.
    • Ensuring all team members attend relevant training courses.
    • Attracting, developing, and retaining talented individuals.
    • Creating a positive, motivational, and enthusiastic working environment.
    • Building and maintaining a strong understanding of commercial insurance products and offerings.
    • Assisting in driving business change and allocating resources as needed.
    • Liaising with staff to ensure compliance and robustness in business transactions.
    • Ensuring file reviews and technical audits are carried out.
    • Ensuring contract certainty and compliance across the office.
    • Acting as a role model and encouraging problem-solving and innovation.

Key Skills and Experience:

  • Experience working within a commercial insurance environment in a comparable role.
  • Management experience is desirable, but the willingness to train and support is essential.
  • Insurance qualifications are preferred but not essential.
  • Solid understanding of insurance market dynamics.
  • Good influencing, listening, and communication skills.

What We Offer:

  • Salary: Up to £50,000 + Market Leading Bonus and Benefits.
  • Flexible working arrangements to suit the individual.
  • 30 days holiday.
  • Excellent pension.
  • Healthcare.
  • Childcare vouchers.