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Executive Director

2 months ago

St Andrews Fife, United Kingdom The Vic Full time

About The Vic

The Vic is a vibrant and dynamic hospitality venue located in the heart of St Andrews, Scotland. We're passionate about delivering exceptional customer experiences and creating a welcoming atmosphere for our guests.

We're seeking an experienced and charismatic leader to join our team as a General Manager. As the head of our operations, you'll be responsible for leading a dynamic team of about 30 people, ensuring smooth operations, and delivering an outstanding customer experience.

Key Responsibilities:

  • Leadership: Lead, motivate, and develop a diverse team of staff to ensure a consistently high standard of service.
  • Operations Management: Oversee all aspects of day-to-day operations, including staffing, inventory management, and customer service.
  • Financial Management: Manage budgets, control costs, and drive profitability through effective revenue management and expense control.
  • Customer Experience: Ensure an outstanding customer experience by maintaining high service standards, addressing customer feedback, and fostering a welcoming atmosphere.
  • Sales & Marketing: Develop and implement strategies to drive footfall and revenue, including promotions, events, and partnerships with local businesses.
  • Compliance: Ensure that the venue operates in compliance with all relevant health and safety regulations, licensing laws, and company policies.
  • Supplier Relations: Manage relationships with suppliers to ensure the best quality products at competitive prices.
  • Community Engagement: Build and maintain strong relationships within the St Andrews community, including with the university, local businesses, and residents.

Requirements:

  • Experience: Proven experience as a General Manager or in a senior management role within the hospitality industry, preferably in a bar, restaurant, or mixed-use venue.
  • Leadership: Strong leadership skills with the ability to inspire and manage a team effectively.
  • Business Acumen: A solid understanding of financial management, including budgeting, forecasting, and P&L management.
  • Customer Focus: A passion for delivering exceptional customer service and the ability to resolve issues swiftly and effectively.
  • Marketing Skills: Experience in creating and executing successful marketing campaigns and events to drive business.
  • Adaptability: Ability to thrive in a fast-paced environment and handle the diverse challenges of managing a busy venue.
  • Local Knowledge: Familiarity with St Andrews and its unique demographic is a plus.

What We Offer:

  • Competitive Salary: Commensurate with your experience and track record.
  • Benefits: Including discounts across our venues, health benefits, and pension scheme.
  • Career Growth: Opportunities for further professional development and career progression within the Scotsman Group.
  • Dynamic Work Environment: Lead one of St Andrews' most beloved venues and be part of a passionate team.