Community Delivery Manager

2 weeks ago

Gaddesden Row, United Kingdom Evri Full time
{"title": "Community Delivery Manager", "description": "Role Overview

We are seeking a skilled Community Delivery Manager to join our team on a 6-month Fixed Term Contract. As a key member of our evolving team, you will be responsible for ensuring the customer and clients are the primary focus in the Final Mile of the parcel journey.

Key Responsibilities
  • Drive continuous performance through successful capacity management and round coverage.
  • Measure and drive improvement across a number of performance measures, including Speed of Service, Standard, Next Day, Next Director, Collections, C2C, Claims / Enquiries, and End of Life.
  • Keep enquiries to a minimum by driving an exceptional customer experience through successful courier engagement, communication, and retention.
  • Capacity Management, namely ensuring the successful coverage of rounds through the interviewing, selecting, and onboarding of couriers.
  • Motivate and engage self-employed couriers to ensure a high standard of customer service between the courier and end customer.
  • Cost leadership and driving financial control through cost control of courier fees and ad-hoc payments and asset management.
  • Ensure the timely resolution of customer concerns by working with self-employed couriers and customer service agents.
Requirements
  • Current UK Driving licence
  • Previous experience of coaching, supporting, and motivating colleagues
  • Problem solving and planning effective contingencies and solutions
  • Customer Focused approach
  • Competent negotiation skills
  • Ability to adapt to different styles and behaviours
What We Offer

We offer an excellent remuneration package with fantastic opportunities for progression, learning, and development. This is a fantastic opportunity to be part of an exciting, forward-thinking business.

", "lang_code": "en-US"}

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