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Collections Support Executive
2 months ago
Join Admiral Insurance as a Collections Executive
Admiral Insurance is seeking a dedicated Collections Executive to become part of our dynamic team on a permanent basis. This is an excellent opportunity to be involved in a pivotal role within our Collections department.
About Admiral Insurance
Admiral Insurance is a rapidly expanding entity within the financial services sector, aiming to establish itself as a key player in the industry. Our Collections team is essential in maintaining our commitment to customer care and financial responsibility.
Your Role
In this position, you will play a crucial role in upholding our reputation as a compassionate and responsible lender. Your responsibilities will include gathering and analyzing information provided by customers to make informed business decisions. As our business evolves, you will gain a comprehensive understanding of consumer finance and have opportunities for growth through training and mentorship.
Daily Responsibilities
As a Collections Executive, you will engage with customers experiencing early payment difficulties, working collaboratively to restore their accounts to good standing. This involves understanding each customer's unique circumstances, demonstrating empathy, and ensuring fair outcomes.
We pride ourselves on our ethical approach and commitment to assisting customers on their journey to financial stability. If you are a customer-oriented individual who enjoys meaningful conversations and wishes to make a positive impact, we would love to hear from you.
Ideal Candidate Profile
- Experience in a similar role within debt recovery or customer service.
- Strong communication skills with a focus on understanding customer needs.
- A commitment to achieving positive outcomes for customers seeking financial assistance.
- Openness to development and feedback.
- Comfortable in a telephonic role and able to work collaboratively.
- Ability to manage customer complaints and provide fair resolutions.
- Skills in identifying vulnerable customers and handling sensitive situations with care.
What We Offer
- A supportive and people-centric workplace culture.
- Flexible working arrangements, including hybrid options.
- Necessary equipment provided for remote work.
- Generous holiday entitlement, including statutory holidays.
- Opportunities for career progression within a regulated environment.
- Participation in our employee share scheme.
Our Commitment to Diversity
At Admiral, we are dedicated to fostering a diverse and inclusive workplace. We are proud to be an equal opportunity employer and do not discriminate based on any legally protected status.
