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Technical Support Specialist

2 months ago

Worcester, Worcestershire, United Kingdom West Mercia Police Full time

About the Role

We're on a journey to shape the future of policing in our region and we want you to be part of it. We value diversity and believe in creating an inclusive working environment where our employees feel safe to make suggestions and voice their opinions.

Job Purpose

The main purpose of this role is to work as a member of the Technical Support Team, contributing to an efficient and effective Customer Service, ensuring a quality end-to-end ICT Service for West Mercia Police.

Key Responsibilities

  • Provide high-level technical support across West Mercia Police, both to internal customers and to external customers, ensuring the department is offering the best level of service in terms of ICT services, specialist applications, and equipment.
  • Work closely with the Technical Support Team to ensure a seamless and efficient service delivery.
  • Collaborate with other departments to identify and resolve technical issues.
  • Develop and maintain technical knowledge and skills to stay up-to-date with the latest technologies and trends.
  • Contribute to the development of technical documentation and procedures.

Requirements

  • Essential:
    • Application support
    • Windows Server
    • M365
    • Monitoring tools e.g. SolarWinds
    • ITIL incident and change management
  • Desirable:
    • Network & Telephony
    • VMware
    • Azure Virtual Desktop
    • Omnissa Horizon
    • Radio (Airwave)
    • Cyber security awareness
    • Experience of Operations & Communications Centres

What We Offer

  • 26 days Annual leave (increasing to 31 after 5 years service) + bank holidays.
  • Generous pension scheme.
  • Health and wellbeing, occupational health services, staff network, and an Employee Assistance Programme.
  • Police Mutual, affordable private healthcare, and other savings.
  • Gym membership discounts.
  • Discounts on Electric Vehicles and Cycle to work scheme.
  • Register for a Blue light card - over 15,000 discounts from large national retailers.

Why Work for Us?

  • We embrace diversity and welcome applications from everyone.
  • We are also happy to talk flexible working where it is suitable for the role.