Deputy Restaurant Operations Manager

6 days ago


Ascot, Windsor and Maidenhead, United Kingdom Blue Arrow Full time

Job Summary:

We are seeking an exceptional Deputy General Manager to ensure the effective operation of our restaurant through 5-star team management and service delivery.

Key Responsibilities:

  • Manage Standards & Quality: Oversee the maintenance of high standards and quality across all areas of the restaurant and front-of-house operation.
  • Alignment with Site GM: Maintain close alignment and support to the site General Manager to ensure seamless operation.
  • Line Management: Lead and manage the front-of-house and hospitality team to achieve exceptional service delivery.
  • Daily Briefings: Provide daily briefings on restaurant functions, setup, and liaise with the back-of-house team as needed.
  • Weekly Stock-Takes: Conduct weekly stock-takes to ensure accurate inventory management.
  • Standard Operating Procedures (SOPs): Develop and maintain SOPs to ensure operational excellence.
  • Client Feedback: Receive and respond to all client and customer feedback to ensure exceptional customer satisfaction.
  • Operational Excellence: Develop processes to drive operational excellence and continuous improvement.
  • Financial Administration: Manage financial and departmental administration to ensure accurate record-keeping.
  • Health & Safety: Own and implement health and safety policies and procedures to ensure a safe working environment.
  • Quality Control & Hygiene: Ensure all quality control and hygiene systems are achieved at all times to maintain a 5-star rating.

Requirements:

  • Management Experience: 2+ years of experience in a management position.
  • Qualifications: Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.


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