IT Services Infrastructure Support Specialist

3 days ago


Brockenhurst, Hampshire, United Kingdom Brockenhurst College Full time

Job Summary:

Brockenhurst College is seeking a highly skilled IT Services Infrastructure Support Engineer to join their team. As a key member of the IT department, you will be responsible for ensuring the college's systems and network devices are configured effectively and securely.

Key Responsibilities:

  • Assist the IT Services Manager in the effective management of the college's IT systems.
  • Provide technical support to staff and students across the college for all users of the college's information technology systems.
  • Maintain and build upon the college's Azure and 365 environments, including Entra ID, conditional access, and Intune.
  • Provide technical support within the department for escalated problems/issues that 1st, 2nd, and 3rd line colleagues are unable to resolve.
  • Assist in the allocation of calls logged in the Helpdesk system throughout each day.
  • Maintain and replace network equipment on the main college site and off-site college locations.
  • Ensure regular backups are taken, tested, and restored as required in accordance with college policy for all key systems.
  • Carry out software packaging and maintenance of applications for deployment college-wide.
  • Work with the department management to follow, develop, and continually update the change management control processes and procedures.

Requirements:

  • Qualified in a Level 3 IT qualification or higher.
  • At least two years' experience in a 2nd Line Support role and five years' desktop experience.
  • Current detailed experience in supporting Windows-based systems.
  • Proven experience with Azure and Office 365.
  • Virtualisation experience.
  • Good understanding of network security, including Firewall technologies.
  • Experience of liaising with suppliers and contractors.
  • Maintaining and operating a network.
  • Experience of diagnosing and fixing faults at a high level.
  • Working in-depth knowledge of Windows server.
  • The ability to follow section procedures systematically.
  • The ability to document procedures clearly and systematically.

Benefits:

  • 25 days leave plus bank holidays (pro rata for part-time staff).
  • Up to 5 days Christmas Closure Days.
  • Increased annual leave after 5 years and 10 years' service (30 days and 32 days pro rata for part-time staff).
  • An option to purchase further leave through our Annual Leave Purchase Scheme.
  • Access to our Employee Assistance Programme.
  • On-site Nursery offers childcare at superb rates.
  • Free eye care vouchers.
  • Free secure onsite parking.
  • Access to a range of discounts.
  • Access to onsite Gym, Tennis/Badminton courts, Football pitches (indoor & out).


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