IT Services Infrastructure Support Specialist
3 days ago
Job Summary:
Brockenhurst College is seeking a highly skilled IT Services Infrastructure Support Engineer to join their team. As a key member of the IT department, you will be responsible for ensuring the college's systems and network devices are configured effectively and securely.
Key Responsibilities:
- Assist the IT Services Manager in the effective management of the college's IT systems.
- Provide technical support to staff and students across the college for all users of the college's information technology systems.
- Maintain and build upon the college's Azure and 365 environments, including Entra ID, conditional access, and Intune.
- Provide technical support within the department for escalated problems/issues that 1st, 2nd, and 3rd line colleagues are unable to resolve.
- Assist in the allocation of calls logged in the Helpdesk system throughout each day.
- Maintain and replace network equipment on the main college site and off-site college locations.
- Ensure regular backups are taken, tested, and restored as required in accordance with college policy for all key systems.
- Carry out software packaging and maintenance of applications for deployment college-wide.
- Work with the department management to follow, develop, and continually update the change management control processes and procedures.
Requirements:
- Qualified in a Level 3 IT qualification or higher.
- At least two years' experience in a 2nd Line Support role and five years' desktop experience.
- Current detailed experience in supporting Windows-based systems.
- Proven experience with Azure and Office 365.
- Virtualisation experience.
- Good understanding of network security, including Firewall technologies.
- Experience of liaising with suppliers and contractors.
- Maintaining and operating a network.
- Experience of diagnosing and fixing faults at a high level.
- Working in-depth knowledge of Windows server.
- The ability to follow section procedures systematically.
- The ability to document procedures clearly and systematically.
Benefits:
- 25 days leave plus bank holidays (pro rata for part-time staff).
- Up to 5 days Christmas Closure Days.
- Increased annual leave after 5 years and 10 years' service (30 days and 32 days pro rata for part-time staff).
- An option to purchase further leave through our Annual Leave Purchase Scheme.
- Access to our Employee Assistance Programme.
- On-site Nursery offers childcare at superb rates.
- Free eye care vouchers.
- Free secure onsite parking.
- Access to a range of discounts.
- Access to onsite Gym, Tennis/Badminton courts, Football pitches (indoor & out).
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