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Customer Operations Manager
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Customer Service Operations Manager
2 months ago
We are seeking a highly skilled and experienced Customer Service Assistant Manager to join our team at Apcoa Parking. As a key member of our management team, you will play a crucial role in ensuring the smooth delivery of our contract and maintaining high-quality standards.
Key Responsibilities:- Assist the Customer Service Manager in ensuring the effective deployment of staff and resources to meet contractual requirements.
- Conduct disciplinary and grievance procedures in line with company policy, ensuring all processes are followed.
- Monitor and manage staff absence and lateness, ensuring minimal disruption to operations.
- Develop and implement strategies to improve customer satisfaction and service quality.
- Collaborate with the management team to identify areas for improvement and implement changes to enhance operational efficiency.
- Manage and monitor budgets, ensuring effective cost control and adherence to contractual requirements.
- Minimum 36 months management experience in a similar role, with a proven track record of success.
- Strong people management skills, with experience in coaching, training, and recruiting.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers.
- Experience in monitoring KPIs and preparing reports, with a focus on data-driven decision-making.
- A competitive salary of £28,000-£30,000 per annum, depending on experience.
- A comprehensive pension scheme and 28 days annual leave, including 8 Bank Holidays.
- Opportunities for training and development, with a focus on career progression.
- A dynamic and supportive work environment, with a strong focus on teamwork and collaboration.
