ESR & Workforce Intelligence Assistant

1 week ago

Wolverhampton, Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time
Job Title: ESR & Workforce Intelligence Assistant

We are seeking a highly skilled and motivated ESR & Workforce Intelligence Assistant to join our team at The Royal Wolverhampton NHS Trust. As a key member of our ESR & Workforce Intelligence team, you will play a vital role in supporting the delivery of systems support in the provision of the NHS Electronic Staff Records System (ESR).

Key Responsibilities:
  • Act as the first point of contact for queries about ESR Self-Service, providing day-to-day support to users via telephone, email, and face-to-face.
  • Respond to queries from users of the system, raising and managing Service Requests as required, and diagnose and resolve problems or escalate to team members as appropriate.
  • Maintain and update the ESR system and records, ensuring data is complete and accurate.
  • Provide assistance with the rollout of ESR Self-Service across the Trust, ensuring access for new starters is arranged in accordance with protocols.
  • Run regular and ad hoc standard reports from ESR for a range of audiences and requirements, investigating data anomalies and highlighting areas impacting service provision.
  • Work with the Workforce Information team to ensure workforce information is maintained, including running and uploading ESR reports, and supporting future developments to information systems as required.
Requirements:
  • NVQ 3/A Levels or equivalent experience.
  • Good knowledge of Microsoft Office, particularly Word and Excel.
  • Experience of producing and interrogating data reports for inaccuracies and making improvements.
  • Experience of data entry, cleansing, and quality checking.
  • Demonstrable experience of working to tight deadlines and the ability to complete tasks with minimal supervision.
  • Ability to build effective working relationships with managers and staff.
What We Offer:
  • A supportive working environment committed to creating flexible working arrangements.
  • The opportunity to work with a diverse team and contribute to the delivery of high-quality services.
  • Professional development and training opportunities to enhance your skills and knowledge.

We are an equal opportunities employer and welcome applications from all qualified candidates. Please note that this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a Disclosure and Barring Service (DBS) check will be required.

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