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ESR & Workforce Intelligence Assistant
2 months ago
An exciting opportunity has arisen for a highly motivated and detail-oriented ESR & Workforce Intelligence Assistant to join the ESR & Workforce Intelligence team at The Royal Wolverhampton NHS Trust. Reporting to the Deputy ESR & Workforce Intelligence Manager, you will play a key role in supporting the delivery of systems support in the provision of the NHS Electronic Staff Records System (ESR).
Main Responsibilities- Act as the first point of contact for queries about ESR Self-Service, providing day-to-day support to users via telephone, email, and face-to-face.
- Respond to queries from users of the system, raising and managing Service Requests as required, and diagnose and resolve problems or escalate to team members as appropriate.
- Maintain and update the ESR system and records, ensuring data is complete and accurate.
- Provide assistance with the rollout of ESR Self-Service across the Trust, ensuring access for new starters is arranged in accordance with protocols.
- Run regular and ad hoc standard reports from ESR for a range of audiences and requirements, investigating data anomalies and highlighting areas impacting service provision.
- Work with the Workforce Information team to ensure workforce information is maintained, including running and uploading ESR reports, and supporting future developments to information systems as required.
- Assist in the delivery of timely and accurate information for internal and external reports, contributing to monthly Trust and local team reporting processes.
The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands, providing primary, acute, and community services. We are committed to creating a diverse and inclusive workforce, and we are passionate about the value that diversity brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.
Person Specification- NVQ 3/A Levels or equivalent experience.
- Good knowledge of Microsoft Office, particularly Word and Excel.
- Experience of producing and interrogating data reports for inaccuracies and making improvements.
- Experience of data entry, cleansing, and quality checking.
- Demonstrable experience of working to tight deadlines and the ability to complete tasks with minimal supervision.
- Ability to build effective working relationships with managers and staff.
