Customer Service Specialist

1 month ago

Twickenham, United Kingdom Advanced Resource Managers Full time
About the Role

As a Customer Service Engineer at Advanced Resource Managers, you will be responsible for providing exceptional technical support to our customers. Your role will involve analyzing and diagnosing errors, proactively driving incidents to resolution, and collaborating with our engineering teams to manage new services into live, decommission services, and defect management.

Main Responsibilities
  • Communicate with customers about technical service incidents, events, and requests.
  • Analyze and diagnose errors and faults.
  • Proactively drive incidents through to resolution.
  • Collaborate with our engineering teams to manage new services into live, decommission services, and defect management.
  • Deliver technical changes into live services.
  • Collaborate with the Product Management team on continuous product improvement based on customer feedback.
Qualities
  • Customer and service-focused.
  • Passionate about IT.
  • A strong communicator.
  • Able to build relationships quickly and have a positive impact.
  • Solutions-focused in how you think and act.
  • Proactive and able to balance multiple priorities.
  • Passionate about personal learning and development.
  • Able to travel regularly.
Experience
  • Knowledge of public safety technologies.
  • First and/or second-line support in an enterprise/cloud-based environment.
  • Computer-Aided Dispatch (CAD) system experience.
  • Incident management and problem resolution experience.
  • Microsoft operating platforms, including Microsoft cloud-based services (Azure).
  • Microsoft SQL Server deployment and management.
  • WAN/LAN hardware, configuration, and management.
  • Microsoft MTA or MCSA, Juniper, Cisco, and Dell qualified.
  • Azure fundamentals (AZ900) Security and compliance (SC900) qualified.
  • Virtualization (ESXI/HyperV/Virtualization).
  • Technologies: MS Server 2019/22, Redhat Linux, AD, and Group Policy Management, MS Certificate and KPI, MS SQL, Gigaspace, Java, Network config and Management, WSUS, /UXMS.
  • Hardware: Cisco LAN/WAN switches, Dell/Fujitsu/HP Server and user devices, Dell/Fujitsu/HP Server and SAN.
  • Knowledge of ITIL processes in a support environment.
  • Telecommunications systems experience (telephony/Radio integration).

  • Customer Service Specialist

    4 weeks ago

    Twickenham, United Kingdom Advanced Resource Managers Full time

    About the RoleWe are seeking a highly skilled Customer Service Engineer to join our team at Advanced Resource Managers. As a key member of our Service Engineering team, you will be responsible for providing exceptional technical support to our customers, ensuring their needs are met and exceeded.Main ResponsibilitiesProvide technical support to customers via...

  • Customer Service Specialist

    4 weeks ago

    Twickenham, United Kingdom Advanced Resource Managers Full time

    About the RoleWe are seeking a highly skilled Customer Service Engineer to join our team at Advanced Resource Managers. As a key member of our Service Engineering team, you will be responsible for providing exceptional technical support to our customers, ensuring their needs are met and exceeded.Main ResponsibilitiesProvide technical support to customers via...

  • Customer Service Specialist

    3 weeks ago

    Twickenham, United Kingdom Advanced Resource Managers Full time

    About the RoleWe are seeking a highly skilled Customer Service Engineer to join our team at Advanced Resource Managers. As a key member of our Service Engineering team, you will be responsible for providing exceptional technical support to our customers.Main ResponsibilitiesRespond to customer inquiries and resolve technical issues in a timely and...

  • Customer Service Specialist

    3 weeks ago

    Twickenham, United Kingdom Advanced Resource Managers Full time

    About the RoleWe are seeking a highly skilled Customer Service Engineer to join our team at Advanced Resource Managers. As a key member of our Service Engineering team, you will be responsible for providing exceptional technical support to our customers.Main ResponsibilitiesRespond to customer inquiries and resolve technical issues in a timely and...

  • Customer Service Specialist

    1 month ago

    Twickenham, United Kingdom Advanced Resource Managers Full time

    About the RoleWe are seeking a highly skilled Customer Service Engineer to join our team at Advanced Resource Managers. As a key member of our Service Engineering team, you will be responsible for providing exceptional technical support to our customers.Main ResponsibilitiesRespond to customer inquiries and resolve technical issues in a timely and...

  • Customer Service Specialist

    1 month ago

    Twickenham, United Kingdom Advanced Resource Managers Full time

    About the RoleWe are seeking a highly skilled Customer Service Engineer to join our team at Advanced Resource Managers. As a key member of our Service Engineering team, you will be responsible for providing exceptional technical support to our customers.Main ResponsibilitiesRespond to customer inquiries and resolve technical issues in a timely and...

  • Customer Service Specialist

    3 weeks ago

    Twickenham, United Kingdom Advanced Resource Managers Full time

    Job OverviewAs a Customer Service Engineer at Advanced Resource Managers, you will play a critical role in providing exceptional technical support to our UK-based customers. Your primary responsibility will be to deliver second-line technical support, ensuring seamless implementation and maintenance of our Control Room Solutions.Main Responsibilities:Respond...

  • Customer Service Specialist

    3 weeks ago

    Twickenham, United Kingdom Advanced Resource Managers Full time

    Job OverviewAs a Customer Service Engineer at Advanced Resource Managers, you will play a critical role in providing exceptional technical support to our UK-based customers. Your primary responsibility will be to deliver second-line technical support, ensuring seamless implementation and maintenance of our Control Room Solutions.Main Responsibilities:Respond...

  • Customer Service Specialist

    1 month ago

    Twickenham, United Kingdom Advanced Resource Managers Full time

    About the RoleAs a Customer Service Engineer at Advanced Resource Managers, you will be responsible for providing exceptional technical support to our customers. Your role will involve analyzing and diagnosing errors, proactively driving incidents to resolution, and collaborating with our engineering teams to manage new services and defects.Main...

  • Customer Service Specialist

    1 month ago

    Twickenham, United Kingdom Advanced Resource Managers Full time

    About the RoleAs a Customer Service Engineer at Advanced Resource Managers, you will be responsible for providing exceptional technical support to our customers. Your role will involve analyzing and diagnosing errors, proactively driving incidents to resolution, and collaborating with our engineering teams to manage new services and defects.Main...

  • Customer Service Delivery Manager

    1 month ago

    Twickenham, United Kingdom CV-Library Full time

    About the role A leading Defence client of ours who specialise in mission critical voice communications solutions are currently in the market for a Customer Service Manager to join a growing team. In the role you would be responsible for being the first point of contact for any support required for all UK Defence customers and will ensure the highest levels...

  • Customer Service Delivery Manager

    3 weeks ago

    Twickenham, United Kingdom Advanced Resource Managers Limited Full time

    About the role A leading Defence client of ours who specialise in mission critical voice communications solutions are currently in the market for a Customer Service Manager to join a growing team. In the role you would be responsible for being the first point of contact for any support required for all UK Defence customers and will ensure the highest levels...

  • Customer Service Manager

    3 weeks ago

    Twickenham, United Kingdom Job Box Recruitment Limited Full time

    Customer Service Manager Job DescriptionWe are seeking an experienced Customer Service Manager to join our team on a temporary basis. The successful candidate will have a proven track record of resolving complex customer complaints and providing guidance to a team of customer service representatives.Key Responsibilities:Manage and resolve complex customer...

  • Customer Service Manager

    3 weeks ago

    Twickenham, United Kingdom Job Box Recruitment Limited Full time

    Customer Service Manager Job DescriptionWe are seeking an experienced Customer Service Manager to join our team on a temporary basis. The successful candidate will have a proven track record of resolving complex customer complaints and providing guidance to a team of customer service representatives.Key Responsibilities:Manage and resolve complex customer...

  • Customer Service Representative

    4 weeks ago

    Twickenham, United Kingdom Adecco UK Limited Full time

    Job Title: Customer Service OfficerLocation: TwickenhamHourly rate: £15.17 PAYE / £19.95 UMB Per HourContract Length: 3 month contract (possibility of extension)Working Pattern: Full Time, Monday - Friday, 36 hoursJob SummaryWe are seeking a highly skilled Customer Service Officer to join our team at Adecco UK Limited. As a Customer Service Officer, you...

  • Customer Service Representative

    4 weeks ago

    Twickenham, United Kingdom Adecco UK Limited Full time

    Job Title: Customer Service OfficerLocation: TwickenhamHourly rate: £15.17 PAYE / £19.95 UMB Per HourContract Length: 3 month contract (possibility of extension)Working Pattern: Full Time, Monday - Friday, 36 hoursJob SummaryWe are seeking a highly skilled Customer Service Officer to join our team at Adecco UK Limited. As a Customer Service Officer, you...

  • Customer Service Executive

    5 months ago

    Twickenham, United Kingdom Rhodium Consulting Limited Full time

    Ref: JR1616 Vacancy: Customer Service Executive Location: Twickenham, Middlesex Industry: Bespoke furniture products **Salary**: up to circa £26,000 per annum + bonus Hours: Monday to Friday 9am to 5.30pm with one day per week working from home Full time permanent position - office and remote based We are recruiting for a Customer Service Executive...

  • Customer Service Representative

    2 weeks ago

    Twickenham, United Kingdom Adecco UK Limited Full time

    Job Title: Customer Service RepresentativeLocation: Full-time office basedHourly Rate: £15.17 PAYE / £19.95 UMB Per HourContract Length: 3-month contract (possibility of extension)Working Pattern: Full Time, Monday - Friday, 36 hoursRole Purpose:The Customer Service Representative provides crucial support by ensuring customers have access to the right...

  • Customer Service Representative

    1 month ago

    Twickenham, United Kingdom Adecco UK Limited Full time

    Job Title: Customer Service OfficerLocation: TwickenhamHourly rate: £15.17 PAYE / £19.95 UMB Per HourContract Length: 3 month contract (possibility of extension)Working Pattern: Full Time, Monday - Friday, 36 hoursJob SummaryWe are seeking a highly skilled Customer Service Officer to join our team at Adecco UK Limited. As a Customer Service Officer, you...

  • Customer Service Representative

    1 month ago

    Twickenham, United Kingdom Adecco UK Limited Full time

    Job Title: Customer Service OfficerLocation: TwickenhamHourly rate: £15.17 PAYE / £19.95 UMB Per HourContract Length: 3 month contract (possibility of extension)Working Pattern: Full Time, Monday - Friday, 36 hoursJob SummaryWe are seeking a highly skilled Customer Service Officer to join our team at Adecco UK Limited. As a Customer Service Officer, you...