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Customer Service Representative
2 months ago
Location: Twickenham
Hourly rate: £15.17 PAYE / £19.95 UMB Per Hour
Contract Length: 3 month contract (possibility of extension)
Working Pattern: Full Time, Monday - Friday, 36 hours
Job SummaryWe are seeking a highly skilled Customer Service Officer to join our team at Adecco UK Limited. As a Customer Service Officer, you will be responsible for providing excellent customer service to our clients, ensuring that their needs are met and exceeded.
Key Responsibilities- Handle customer enquiries received by all customer access channels, including telephone, face-to-face, letter, email, website, SMS, or other correspondence.
- Resolve enquires regarding council tax and housing benefit where possible at first point of contact, following the agreed trained process.
- Maintain accurate records and information relating to the provision of customer services.
- Experience of working in a customer services role within the busy front line customer service environment, including both public sector and private sector.
- Working knowledge of Council Tax and/or Housing Benefit.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
