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Vacation Property Operations Coordinator

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Ambleside, Cumbria, United Kingdom National Trust Full time

Overview

We are seeking a dedicated Holiday Operations Supervisor to oversee our exquisite holiday properties located in the picturesque Duddon Valley and the central and southern regions of the lakes. Our team is small yet passionate about maintaining the high standards we offer to our visitors.

This is a permanent position requiring availability on Mondays, Fridays, and Saturdays, along with two additional days. A personal vehicle is necessary for this role, and complimentary parking is provided. We will supply a laptop and mobile device for your use.

Employment Type: Permanent

Work Hours: 37.5 hours per week.

Compensation: £22,698 annually

Internally, this role is referred to as 'Holidays Operation Team Leader'

Work Environment

To learn more about the experience of working within the 'Holidays' division at the National Trust,

Key Responsibilities

You will be responsible for onboarding new team members and ensuring the delivery of a seamless, effective service. This includes managing changeovers, service cleans, and property openings while upholding exceptional presentation standards. You will coordinate routine maintenance and repairs and address customer inquiries in accordance with the National Trust Holidays Toolkit.

Compliance with health and safety regulations and effective environmental management is crucial. Familiarity with risk assessments, COSHH protocols, accident reporting, and fire safety procedures is expected.

Note: You can access the complete role profile for this position in the attached document. While you may not possess all the skills and experiences listed, this serves to provide a comprehensive overview of the potential responsibilities in this role.

Ideal Candidate

We encourage applications from individuals who possess:

  • Practical experience in an operational capacity within a holiday management context
  • A solid understanding of essential housekeeping, presentation, and maintenance standards
  • Supervisory experience, strong interpersonal skills, and the ability to handle various situations, including incidents and complaints

Benefits

The National Trust embodies the principle 'For everyone, for ever.' We are committed to fostering an inclusive culture where all individuals feel valued and represented. It is essential that our workforce reflects the diversity of the communities we serve. We embrace and appreciate differences, and when we say we are for everyone, we aim to ensure that everyone feels welcome in our teams.


• Comprehensive pension scheme of up to 10% of basic salary


• Complimentary access to National Trust locations for you, a guest, and your children (under 18)


• Rental deposit loan program


• Season ticket loan options


• Electric vehicle leasing program


• Employee discounts on various services, including gym memberships and shopping


• Holiday entitlement of up to 32 days based on length of service, plus a holiday purchase scheme, subject to meeting minimum criteria.


• Flexible working arrangements whenever feasible


• Employee assistance program


• Free parking at most National Trust locations