Data Protection and Information Access Officer

6 days ago


Birmingham, Birmingham, United Kingdom Regulator of Social Housing Full time

Job Summary:

We are seeking a highly skilled and experienced Data Protection and Information Access Officer to join our team at the Regulator of Social Housing. As a key member of our Data Protection, Information Access and Complaints (DPIAC) team, you will play a vital role in ensuring compliance with data protection and information access legislation.

Key Responsibilities:

  • Manage responses to information requests made to the Regulator under the General Data Protection Regulation (GDPR), the Data Protection Act 2018 (DPA 2018), the Freedom of Information Act 2000, and the Environmental Information Regulations 2004.
  • Liaise with colleagues to identify and retrieve requested information, consider applicable exemptions or exceptions, consult third parties where necessary, and prepare responses.
  • Participate in training staff, provide reports on the regulator's performance in response to information access requests, and support information management activity within the regulator.
  • Oversight and smooth running of the complaints process, reviewing and preparing responses to complaints about the regulator.

Requirements:

  • Experience of customer service or complaints handling.
  • Ability to consider how the regulator has responded to complaints, whether our processes have been followed, and to identify and embed any lessons to be learned.
  • Qualification in information rights, data protection, customer service, or complaint handling is desirable.

What We Offer:

  • A competitive salary and a range of excellent benefits.
  • A 35-hour working week and 33 days annual leave.
  • Access to the Civil Service Pension Scheme.
  • A hybrid model of working with a mix of office and home working.

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