Senior Branch Manager Designate
1 month ago
Job Title: Senior Branch Manager Designate
About the Role:
We are seeking an experienced and customer-focused individual to join our team as a Senior Branch Manager Designate. As a key member of our branch team, you will be responsible for delivering exceptional customer service and driving sales performance.
Key Responsibilities:
- Model high-performance buying cars and support the regional manager in driving performance.
- Act as the main point of contact for customers, prioritizing your diary to achieve appointments and meet targets.
- Lead customers through the purchase journey, completing appraisals on cars, handling and processing important documents, and processing customer payments.
- Deliver exceptional customer service and ensure all customer interactions are professional and courteous.
- Assist the Regional Manager in completing the smooth running of the region and compliance with company procedures.
- Perform Branch Standard checks when visiting locations.
- Identify further support and coaching needs of colleagues and provide constructive feedback and development points when required.
- Report any potential threats to the business to your Divisional Manager.
- Ensure all diaries/rotas are set up as per company instructions.
- Ensure all purchases are completed as per company standards.
- Provide temporary cover within other regions in the Division.
- Complete all necessary tasks as set out by HR.
- Assist in the completion of purchases when required.
Requirements:
- A current full UK manual driving license.
- Experience of working in a target-driven environment.
- Customer-focused with excellent communication skills and telephone manner.
- Ability to work well under pressure and by yourself (lone working).
- Ability to organize and prioritize your own workload.
- Ability to build lasting relationships with clients/customers.
- Excellent administration and IT skills.
Benefits:
- Discounted Gym Membership.
- Team social events budget available to all.
- Monthly & Annual Bonuses, Incentives & Rewards.
- Buy More Holiday Scheme + Accrue Extra for Length of Service.
- Healthcare Cash Plan.
- Cycle to Work scheme.
- Pension Scheme.
- Structured Progression Programmes & Pay Increases.
About Us:
We Buy Any Car is the UK's favourite car-buying service, with over 500 branches and a growing presence across the country. We are committed to delivering exceptional customer service and driving sales performance.
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