Senior Branch Manager Designate

4 weeks ago


Leeds, Leeds, United Kingdom We Buy Any Car Full time

Job Title: Senior Branch Manager Designate

Job Summary: We are seeking an experienced customer-facing professional to join our team as a Senior Branch Manager Designate. As a key member of our branch team, you will be responsible for modeling high-performance buying cars, supporting the regional manager in driving performance, and delivering exceptional customer service.

Key Responsibilities:

  • Model high-performance buying cars and support the regional manager in driving performance.
  • Be the main point of contact for customers, prioritizing your diary to achieve appointments and meet targets.
  • Competently and professionally lead customers through the purchase journey, completing appraisals on cars, handling and processing important documents, and processing customer payments.
  • Deliver exceptional customer service and assist the regional manager in completing the smooth running of the region and compliance with company procedures.
  • Perform branch standard checks when visiting locations, identify further support and coaching needs of colleagues, and provide constructive feedback and development points when required.
  • Report any potential threats to the business to your divisional manager, ensure all diaries/rotas are set up as per company instructions, and complete all necessary tasks as set out by HR.
  • Assist in the completion of purchases when required and provide temporary cover within other regions in the division.

Requirements:

  • A current full UK manual driving license.
  • Experience of working in a target-driven environment.
  • Customer-focused with excellent communication skills and telephone manner.
  • Ability to work well under pressure and by yourself (lone working).
  • Ability to organize and prioritize your own workload.
  • Be able to build lasting relationships with clients/customers.
  • Excellent administration and IT skills.

Extra Benefits:

  • Discounted gym membership.
  • Team social events budget available to all.
  • Monthly and annual bonuses, incentives, and rewards.
  • Buy more holiday scheme + accrue extra for length of service.
  • Healthcare cash plan.
  • Cycle to work scheme.
  • Pension scheme.
  • Structured progression programs and pay increases.

This role would best suit an experienced customer-facing professional, such as a sales executive, retailer, or hospitality specialist, who is used to working independently and wants the opportunities made available by a market-leading brand.



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