Senior Branch Manager Designate
4 weeks ago
Job Title: Senior Branch Manager Designate
Job Summary: We are seeking an experienced customer-facing professional to join our team as a Senior Branch Manager Designate. As a key member of our branch team, you will be responsible for modeling high-performance buying cars, supporting the regional manager in driving performance, and delivering exceptional customer service.
Key Responsibilities:
- Model high-performance buying cars and support the regional manager in driving performance.
- Be the main point of contact for customers, prioritizing your diary to achieve appointments and meet targets.
- Competently and professionally lead customers through the purchase journey, completing appraisals on cars, handling and processing important documents, and processing customer payments.
- Deliver exceptional customer service and assist the regional manager in completing the smooth running of the region and compliance with company procedures.
- Perform branch standard checks when visiting locations, identify further support and coaching needs of colleagues, and provide constructive feedback and development points when required.
- Report any potential threats to the business to your divisional manager, ensure all diaries/rotas are set up as per company instructions, and complete all necessary tasks as set out by HR.
- Assist in the completion of purchases when required and provide temporary cover within other regions in the division.
Requirements:
- A current full UK manual driving license.
- Experience of working in a target-driven environment.
- Customer-focused with excellent communication skills and telephone manner.
- Ability to work well under pressure and by yourself (lone working).
- Ability to organize and prioritize your own workload.
- Be able to build lasting relationships with clients/customers.
- Excellent administration and IT skills.
Extra Benefits:
- Discounted gym membership.
- Team social events budget available to all.
- Monthly and annual bonuses, incentives, and rewards.
- Buy more holiday scheme + accrue extra for length of service.
- Healthcare cash plan.
- Cycle to work scheme.
- Pension scheme.
- Structured progression programs and pay increases.
This role would best suit an experienced customer-facing professional, such as a sales executive, retailer, or hospitality specialist, who is used to working independently and wants the opportunities made available by a market-leading brand.
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