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Customer Advocacy Manager

2 months ago

Birmingham, Birmingham, United Kingdom Autodesk Full time

Job Summary

We are seeking a highly skilled and experienced Customer Advocacy Manager to join our team at Autodesk. As a key member of our customer advocacy team, you will play a critical role in ensuring the success of our customers by maximizing the quality of future software releases and putting our users' perspectives at the centre of our decisions.

About the Role

This is an exciting opportunity to work closely with our customers to drive adoption of new technology and workflows, and to bring a customer-centric approach to our product development organization. You will be responsible for connecting and engaging with Fusion Manufacturing customers, providing customer feedback and emerging trends to product team stakeholders, and working closely with customers in the Fusion Insider Program.

Key Responsibilities

  • Connect and engage with Fusion Manufacturing customers to drive adoption of new technology and workflows
  • Bring a customer-centric approach to our product development organization, ensuring new technology is aligned with customer expectations
  • Provide customer feedback and emerging trends to product team stakeholders
  • Work closely with customers in the Fusion Insider Program to ensure feedback is captured ahead of full customer release
  • Validate our Manufacturing capabilities in-product and certify end-to-end workflows, in close collaboration with our Technology Centers
  • Roll out new Manufacturing technology to our customers, to our partner network and internally across Autodesk
  • Collaborate with a team of subject matter experts who represent all areas of Fusion, while embodying the Autodesk Culture Code
  • 2+ years' relevant experience in a Manufacturing role
  • Relevant qualification in Engineering/Machining/Manufacturing subjects
  • Experience using CAM software (Autodesk Fusion preferred)
  • Excellent communicator and relationship builder
  • With a desire to do the best for our customers
  • Comfortable and confident presenter/public speaker
  • Travel internationally as required

About Autodesk

Welcome to Autodesk We are a global leader in the design, engineering, and manufacturing industries, and we are passionate about helping our customers create amazing things. Our software is used by millions of people around the world, and we are committed to delivering innovative solutions that help our customers succeed.

Our Culture

We take great pride in our culture at Autodesk, and we are committed to creating a workplace where everyone can thrive. Our Culture Code is at the core of everything we do, and it guides our values and ways of working. We believe in empowering our employees to be their best selves, and we offer a comprehensive benefits package that includes competitive salaries, discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and more.

Salary Transparency

We are committed to salary transparency, and we offer a competitive compensation package that includes base salaries, discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

Diversity & Belonging

We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. We are committed to diversity and inclusion, and we believe that our differences are what make us stronger. Learn more about our diversity and inclusion initiatives here.