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Contact Centre Team Lead
2 months ago
We are seeking a highly skilled and experienced Sales Manager to join our team at Connells Group HQ. As a Sales Manager, you will be responsible for leading and managing a team of sales professionals to achieve exceptional results and drive business growth.
Key Responsibilities- Leadership and Management: Provide guidance, support, and coaching to your team to ensure they have the skills and knowledge to excel in their roles.
- Performance Management: Monitor and analyze team performance, identifying areas for improvement and implementing strategies to drive growth and success.
- Forecasting and Budgeting: Develop and manage budgets, forecasts, and business plans to ensure the team is meeting its targets and contributing to the overall success of the business.
- Customer Service: Ensure that all customers receive exceptional service and support, resolving any issues or complaints in a timely and professional manner.
- Recruitment and Talent Management: Recruit, train, and develop high-performing team members to ensure the team has the skills and expertise needed to succeed.
- Leadership Experience: Proven track record of leading and managing high-performing teams in a sales or estate agency environment.
- Business Acumen: Strong understanding of business operations, including sales, marketing, and customer service.
- Communication Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders.
- Analytical Skills: Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
- Industry Knowledge: Up-to-date knowledge of the estate agency and property services industry, including market trends and best practices.
- Competitive Salary: A competitive salary and bonus structure, with uncapped commission opportunities.
- Career Development: Opportunities for career growth and development, with a clear path for advancement within the company.
- Benefits Package: A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
- Collaborative Environment: A collaborative and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional results.
