Assistant Service Manager

6 days ago

Oxford, Oxfordshire, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time
About the Role

We are seeking an experienced and skilled Assistant Service Manager to join our team at Oxford University Hospitals NHS Foundation Trust. As a key member of our Specialist Surgery Directorate, you will play a vital role in ensuring the smooth delivery of patient access and administration services.

Key Responsibilities
  • Work closely with services to identify and improve processes to enhance data quality and reduce referral-to-treatment (RTT) times.
  • Maintain overall responsibility for the day-to-day management of the service, including patient pathway management and data validation.
  • Take the lead on new access and booking initiatives within the Directorate, developing action plans and implementation strategies.
  • Act as the service expert in relation to the Trust Elective Access policy, creating and delivering efficient and effective processes for the administration pathway.
  • Work with services to ensure the e-Referral system (eRS) is up-to-date and Appointment Slot Issues (ASI) are addressed.
  • Be the Departmental Point Person for authorisation of clinic templates and submission of clinic templates as necessary.
  • Work within services to ensure clinics and theatres are utilised to maximum capacity.
  • Carry out validation for key targets, including cancellations and diagnostic waits, to support the service in delivering against other supporting targets.
  • Provide information and reports to support analysis of directorate performance and work with the Deputy Operational Services Manager and Service Managers on performance improvement plans.
  • Work with the Clinical Coding Team and Services to ensure all patient episodes are appropriately coded and captured.
  • Work with services to ensure all activity is captured and recorded, including checking in and out of outpatient appointments and maximising income capture.
  • Train staff in the understanding of the Trust Elective Access Policy and rules and guidance for RTT.
About Us

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country, providing a wide range of general and specialist clinical services. We are a base for medical education, training, and research, and our values of compassion, respect, learning, delivery, improvement, and excellence define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues, and the wider community.

We are a friendly and collaborative place to work, with a dedicated and caring multi-disciplinary team who strive to uphold all of the Trust values. We are committed to delivering compassionate excellence and putting patients at the heart of what we do.

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