Current jobs related to Tenant Support Advisor - London, Greater London - CRA GROUP LIMITED

  • Customer Success Tenant Advisor

    3 weeks ago

    London, Greater London, United Kingdom Home Made Full time

    About the RoleWe are seeking a dynamic and customer-focused individual to join our vibrant Tenancy Operations Team at Home Made. As a Customer Success Tenant Advisor, you will play a key role in ensuring a seamless customer journey from holding payment to move-in day.Key ResponsibilitiesGuide tenants through the tenancy process, ensuring a customer-centric...

  • Customer Success Tenant Advisor

    3 weeks ago

    London, Greater London, United Kingdom Home Made Full time

    About the RoleWe are seeking a dynamic and customer-focused individual to join our vibrant Tenancy Operations Team at Home Made. As a Customer Success Tenant Advisor, you will play a key role in ensuring a seamless customer journey from holding payment to move-in day.Key ResponsibilitiesGuide tenants through the tenancy process, ensuring a customer-centric...

  • Customer Success Tenant Advisor

    3 weeks ago

    London, Greater London, United Kingdom Home Made Full time

    About the RoleWe are seeking a dynamic and customer-focused individual to join our vibrant Tenancy Operations Team at Home Made. As a Customer Success Tenant Advisor, you will play a key role in ensuring a seamless customer journey from holding payment to move-in day.Key ResponsibilitiesGuide tenants through the tenancy process, ensuring a customer-centric...

  • Customer Success Tenant Advisor

    3 weeks ago

    London, Greater London, United Kingdom Home Made Full time

    About the RoleWe are seeking a dynamic and customer-focused individual to join our vibrant Tenancy Operations Team at Home Made. As a Customer Success Tenant Advisor, you will play a key role in ensuring a seamless customer journey from holding payment to move-in day.Key ResponsibilitiesGuide tenants through the tenancy process, ensuring a customer-centric...

  • Customer Success Tenant Liaison

    3 weeks ago

    London, Greater London, United Kingdom Home Made Full time

    {"title": "Customer Success Tenant Advisor", "description": "Unlock Your Potential in Proptech LettingsAt Home Made, we're revolutionizing the rental industry with innovative solutions and a passion for customer success. We're seeking a dynamic individual to join our Tenancy Operations Team as a Customer Success Tenant Advisor.Key Responsibilities:Guide...

  • Customer Success Tenant Liaison

    3 weeks ago

    London, Greater London, United Kingdom Home Made Full time

    {"title": "Customer Success Tenant Advisor", "description": "Unlock Your Potential in Proptech LettingsAt Home Made, we're revolutionizing the rental industry with innovative solutions and a passion for customer success. We're seeking a dynamic individual to join our Tenancy Operations Team as a Customer Success Tenant Advisor.Key Responsibilities:Guide...

  • Customer Success Tenant Advisor

    2 weeks ago

    London, Greater London, United Kingdom Home Made Full time

    Tenant Success in ProptechWe are seeking a dynamic individual to join our vibrant Tenancy Operations Team at Home Made, a leading proptech company. As a Tenant Success Specialist, you will play a key role in ensuring seamless customer journeys from holding payment to move-in day.Key Responsibilities:Guide tenants through the tenancy process, ensuring a...

  • Tenant Admin Support Specialist

    3 days ago

    London, Greater London, United Kingdom Royal College of Obstetricians and Gynaecologists Full time

    Job DetailsWorking Hours:35 hours per week, full timeAbout the RoleWe are seeking a proactive and well-organised Tenant Admin and Merchandising Officer to join our Buildings and Guest Services team. The successful candidate will be responsible for handling tenant admin tasks, developing and managing merchandise, and supporting the smooth operation of our...

  • Property Manager

    4 weeks ago

    London, Greater London, United Kingdom The London Tenant Properties Full time

    {"h1": "Property Manager Job Description", "p": "As a Property Manager at The London Tenant Properties, you will be responsible for overseeing the daily operations of our managed properties, ensuring they are maintained to a high standard and that our tenants\u2019 needs are met efficiently. You will be the key point of contact for both tenants and...

  • Property Manager

    4 weeks ago

    London, Greater London, United Kingdom The London Tenant Properties Full time

    {"h1": "Property Manager Job Description", "p": "As a Property Manager at The London Tenant Properties, you will be responsible for overseeing the daily operations of our managed properties, ensuring they are maintained to a high standard and that our tenants\u2019 needs are met efficiently. You will be the key point of contact for both tenants and...

  • Customer Success Tenant Liaison

    2 weeks ago

    London, Greater London, United Kingdom Home Made Full time

    About the RoleWe are seeking a dynamic and customer-focused individual to join our Tenancy Operations Team as a Customer Success Tenant Advisor. This role will play a crucial part in ensuring a seamless customer experience for our tenants, from holding payment to move-in day.Key ResponsibilitiesGuide tenants through the tenancy process, ensuring a...

  • Property Advisor

    4 days ago

    London, Greater London, United Kingdom hireful Full time

    Property AdvisorOur client is an innovative social enterprise lettings agency that reinvests profits into supporting people experiencing homelessness and on low incomes to find good quality, affordable homes in London.We are looking for a dynamic Property Advisor to join our team. This role combines the responsibilities of a Negotiator and Property Manager...

  • Tenant Liaison Officer

    4 days ago

    London, Greater London, United Kingdom Niyaa People Ltd Full time

    About the RoleWe are seeking a dedicated Tenant Liaison Officer to join our team at Niyaa People Ltd. As a key member of our Clients team, you will play a vital role in ensuring the voices of our tenants are heard.This is a 6-month temporary contract with an hourly rate of £18-£21 via umbrella. If you are passionate about engaging with tenants and...

  • Accommodation Advisor

    1 month ago

    London, Greater London, United Kingdom Adecco Full time

    Job Title: Accommodation AdvisorLocation: Ealing (Hybrid working available/Travel around borough)Hourly rate: £20.52 per hour PAYEContract Length: 3 month contract (possibility of extension)Working Pattern: Full Time, Monday - Friday, 35 hoursASAP StartDriving License / Access to vehicle (desirable)Job SummaryThe Accommodation Advisor will work closely with...

  • Accommodation Advisor

    1 month ago

    London, Greater London, United Kingdom Adecco Full time

    Job Title: Accommodation AdvisorLocation: Ealing (Hybrid working available/Travel around borough)Hourly rate: £20.52 per hour PAYEContract Length: 3 month contract (possibility of extension)Working Pattern: Full Time, Monday - Friday, 35 hoursASAP StartDriving License / Access to vehicle (desirable)Job SummaryThe Accommodation Advisor will work closely with...

  • Co-operative Housing Administrator

    1 week ago

    London, Greater London, United Kingdom Charteris Neighbourhood Tenant Co-operative Full time

    Job SummaryThis role involves providing administrative support to the Co-operative Housing team at Charteris Neighbourhood Tenant Co-operative. The successful candidate will be responsible for managing the office, handling member and tenant liaison, and coordinating maintenance services.Main ResponsibilitiesManage the CNTC office and general...

  • Property Advisor

    1 week ago

    London, Greater London, United Kingdom hireful Full time

    About the RoleWe are seeking a skilled Property Advisor to join our team at hireful. As a Property Advisor, you will be responsible for managing a portfolio of properties, providing exceptional customer service to landlords and tenants, and ensuring compliance with all relevant regulations.Key Responsibilities• Marketing and listing properties• Viewings...

  • Property Advisor

    1 week ago

    London, Greater London, United Kingdom hireful Full time

    About the RoleWe are seeking a highly skilled Property Advisor to join our team at hireful. As a Property Advisor, you will be responsible for managing a portfolio of properties, providing exceptional customer service to landlords and tenants, and ensuring that all compliance requirements are met.Key ResponsibilitiesMarketing and listing propertiesViewings...

  • Customer Service Advisor

    1 month ago

    London, Greater London, United Kingdom Home Made Full time

    {"title": "Tenant Advisor, Customer Experience | Home Made", "description": "Immerse yourself in the heart of prop-tech lettings innovation with Home Made. As a Tenant Advisor, you\'ll play a key role in shaping the customer experience. **Key Responsibilities:** * Guide tenants through the rental journey, ensuring a seamless experience from holding...

  • Customer Service Advisor

    1 month ago

    London, Greater London, United Kingdom Home Made Full time

    {"title": "Tenant Advisor, Customer Experience | Home Made", "description": "Immerse yourself in the heart of prop-tech lettings innovation with Home Made. As a Tenant Advisor, you\'ll play a key role in shaping the customer experience. **Key Responsibilities:** * Guide tenants through the rental journey, ensuring a seamless experience from holding...

Tenant Support Advisor

3 months ago

London, Greater London, United Kingdom CRA GROUP LIMITED Full time

Contract Duration: 3 months with a local government entity

Position Overview:

Our Housing Services Contact Centre (HSC) is seeking to hire dedicated Housing Advisors to operate in a dynamic and fast-paced environment. Candidates should possess experience in property maintenance and familiarity with the Northgate system. We are looking for enthusiastic individuals who are passionate about effectively managing resident expectations and delivering exceptional customer service via telephone. This role serves as the primary point of contact for residents, addressing various service areas such as property repairs, leasehold rents, estate management, and general customer inquiries.

Key Responsibilities:

1. Respond to inquiries from residents through telephone, in-person, email, and written correspondence, providing guidance and assistance in resolving issues at the initial point of contact.

2. Schedule appointments and coordinate with specialized support teams for seamless service delivery.

3. Document actions and outcomes in the appropriate ICT system while managing customer records efficiently.

4. Offer customer service at all THH contact points and adapt to deliver services during agreed operational hours.

5. Conduct outbound communications to assist vulnerable residents and gather feedback through satisfaction surveys.

6. Perform various customer service support tasks, including processing forms and managing documentation.

Required Experience and Qualifications:

- Comprehensive understanding of housing policies and procedures.

- Proven experience in direct engagement with residents.

Additional Information:

This role allows for hybrid working arrangements following the training period. Business hours are structured to meet operational needs.