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Customer Service Representative

2 months ago


Hitchin, Hertfordshire, United Kingdom JoJo Maman Bébé Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Advisor. As a key member of our store team, you will be responsible for providing exceptional customer service, guiding customers through our product range, and ensuring a seamless shopping experience.

Key Responsibilities
  • Assist customers in selecting products, providing expert advice and guidance
  • Process transactions, handle customer queries, and resolve any issues that may arise
  • Work collaboratively with colleagues to maintain a high level of customer satisfaction
  • Stay up-to-date with product knowledge, including features, benefits, and pricing
  • Contribute to a positive and inclusive store environment, promoting a culture of respect and empathy
What We Offer
  • A competitive salary and benefits package
  • Ongoing training and development opportunities to enhance your skills and knowledge
  • A fun and dynamic work environment, with a focus on teamwork and collaboration
  • The chance to work with a leading brand in the parent and baby industry
Requirements
  • Previous retail or customer service experience
  • Excellent communication and interpersonal skills
  • Able to work effectively in a fast-paced environment
  • Ability to learn and retain product knowledge
  • Flexibility to work a variety of shifts, including weekends and holidays