Product Support Engineer
7 days ago
Job Title: Technical Support Specialist
Company Overview: Cento is a leading distributor of electronic security solutions, seeking a skilled Technical Support Specialist to enhance our support team.
Role Overview: As a Technical Support Specialist, you will provide in-depth technical assistance across a variety of products and technologies, including intrusion detection systems, CCTV, networking products, and access control systems.
Key Responsibilities:
- Offer specialized guidance on the configuration and setup of equipment, helping customers quickly understand and adapt to new products.
- Utilize logical thinking and a strong understanding of underlying principles to efficiently diagnose and resolve issues.
- Design system solutions tailored to customer-specific needs, utilizing a wide range of in-house electronic security equipment.
- Provide office-based support to customers via remote support tools.
Qualifications and Skills:
- Excellent communication skills
- Ability to quickly learn new concepts
- Proven technical experience
- Strong computer skills
- Technical qualifications are desirable
About Cento: As a dynamic and rapidly growing company, we offer a unique opportunity for a skilled technical professional to join our team and contribute to the success of our electronic security solutions.
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