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Product Support Engineer

2 months ago

Blackpool, Blackpool, United Kingdom Cento Full time

Job Title: Technical Support Specialist

Company Overview: Cento is a leading distributor of electronic security solutions, seeking a skilled Technical Support Specialist to enhance our support team.

Role Overview: As a Technical Support Specialist, you will provide in-depth technical assistance across a variety of products and technologies, including intrusion detection systems, CCTV, networking products, and access control systems.

Key Responsibilities:

  • Offer specialized guidance on the configuration and setup of equipment, helping customers quickly understand and adapt to new products.
  • Utilize logical thinking and a strong understanding of underlying principles to efficiently diagnose and resolve issues.
  • Design system solutions tailored to customer-specific needs, utilizing a wide range of in-house electronic security equipment.
  • Provide office-based support to customers via remote support tools.

Qualifications and Skills:

  • Excellent communication skills
  • Ability to quickly learn new concepts
  • Proven technical experience
  • Strong computer skills
  • Technical qualifications are desirable

About Cento: As a dynamic and rapidly growing company, we offer a unique opportunity for a skilled technical professional to join our team and contribute to our success.