Retail Operations Manager

17 hours ago

London, Greater London, United Kingdom Allbirds Intern Job Board Full time
Job Title: Shift Lead

At Allbirds, we're on a mission to revolutionize the retail industry by providing exceptional customer experiences and fostering a culture of innovation and excellence.

Job Summary:

We're seeking a highly motivated and experienced Shift Lead to join our retail team. As a Shift Lead, you will be responsible for delivering an exceptional customer experience, executing daily operations, and leading a team of ambassadors to achieve sales goals and maintain store appearance.

Key Responsibilities:
  • Provide all customers with a high-quality and personalized in-store experience, upholding the standards set forth in our Retail Woolbook and Customer Journey.
  • Foster high-quality customer service across the team by modeling our standards and providing on-the-floor direction and coaching.
  • Maintain store appearance, cleanliness, and organization, requesting maintenance as needed.
  • Uphold proper visual merchandising standards on the retail floor and windows.
  • Delegate tasks to ambassadors to ensure productivity and that shift goals are met.
  • Constantly strive to better the in-store experience for both customers and your teammates.
  • Ensure all team members understand the goals for their shift and support them in achieving them.
  • Promote a respectful and productive team culture by helping to de-escalate and resolve conflict when necessary.
  • Able to work approximately 40 hours per week, including a minimum of one weekend day.
What We Offer:
  • Competitive hourly rate
  • Medical/Dental/Vision insurance
  • 50% Discount on Allbirds Products
  • Employee Stock Purchase Program
Diversity and Inclusion:

Allbirds is an equal opportunity employer and prohibits unlawful discrimination based on race, color, religious creed, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy, or any other consideration made unlawful by federal, state, or local laws.

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