Head of Customer Retention and Loyalty

3 weeks ago


London, Greater London, United Kingdom Salt Full time
Job Opportunity

We are seeking a seasoned professional to lead our Customer Retention and Loyalty function, driving international CRM and loyalty initiatives for a leading fashion brand in Central London.

Key Responsibilities:

  • Lead a team of 4 in CRM communications, Email, SMS, and DM
  • Collaborate with the Digital and Ecom team to bring the brand to life through CRM communications
  • Manage agency partners and further develop the CRM team
  • Grow the team in line with business objectives

Requirements:

  • Previous experience in a Head of CRM role managing a team
  • Established track record leading Retention and Loyalty campaigns
  • Ideal experience in retail, travel, or Ecom environments
  • Entrepreneurial and collaborative approach with strong communication skills
  • Passion for Digital, CRM, and Loyalty

About the Company:

Salt is a growing fashion brand with a strong focus on digital innovation. This is an exciting opportunity to join a dynamic team and contribute to the company's growth.



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