Senior IT Support Specialist

3 weeks ago


Liverpool, Liverpool, United Kingdom CV Library Full time
Job Title: 3rd Line Support Engineer

We are seeking a highly skilled and experienced 3rd Line Support Engineer to join our team. As a 3rd Line Support Engineer, you will be responsible for providing technical support to our clients, resolving complex technical issues, and ensuring the smooth operation of our IT systems.

Key Responsibilities:
  • Provide technical support to clients via phone, email, and remote desktop
  • Resolve complex technical issues, including hardware and software problems
  • Collaborate with other teams to ensure seamless IT operations
  • Develop and maintain technical documentation and knowledge base
  • Stay up-to-date with the latest technology trends and advancements
Requirements:
  • Minimum 3 years of experience in IT support
  • Strong technical knowledge of IT systems and infrastructure
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Strong attention to detail and organizational skills
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance


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