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Duty Manager

2 months ago

Saint Peters, Kent, United Kingdom Smyths Toys Full time

About Smyths Toys

Smyths Toys is a leading retailer of toys and games, dedicated to providing an exceptional shopping experience for our customers. We are committed to delivering outstanding customer service and creating a fun and engaging environment for our customers.

About the Role

We are seeking a highly motivated and experienced Duty Manager to join our team at Smyths Toys. As a Duty Manager, you will be responsible for leading our store team and ensuring that our customers receive an exceptional shopping experience.

Key Responsibilities

  • Sales and Customer Service
    • Deliver, maximize, and exceed sales targets in store
    • Maintain availability of all products on the shop floor
    • Ensure the team's familiarity with all products in all departments
    • Ensure all customer purchases are carried out in accordance with company guidelines
  • Customer Service
    • Ensure all customer queries are dealt with promptly and effectively
    • Achieve and maintain company standards on housekeeping, floor presentation, and space planning
    • Participate in weekly stock takes - identify and report abnormal counts to the Store Manager
  • Staffing and Operations
    • Ensure staffing levels match the business needs or events in-store
    • Prepare, monitor, and action daily task board
    • Actively drive the team's knowledge of top sellers and department stock loss
    • Assist Store Manager with all staffing issues, training, and performance reviews
    • Cash handling/security/daily spot checks on all tills
    • Ensure company cash/stock handling procedures are adhered to at all times
    • Responsible for the opening and closing of the store

The Ideal Candidate

  • Have a proven track record as a Duty Manager in a fast-paced retail environment
  • Be able to demonstrate a high level of operational, leadership, planning, organizational, interpersonal, and communication skills
  • Be target-driven and customer-service-oriented
  • Be highly motivated and ambitious
  • Be a self-starter with a can-do attitude
  • Excellent Microsoft Office skills

Benefits

  • An attractive competitive salary and bonus package
  • A benefits package inclusive of: 4 weeks annual leave rising according to length of service Defined Contribution Pension Scheme Life Assurance Cover Employee Assistance Programme In-store discount Company Maternity and Paternity Payments Special Life-Event Gifts Length of Service Awards