Duty Manager

1 week ago


Saint Peters, Kent, United Kingdom Smyths Toys Full time

About the Role

We are seeking a highly skilled Duty Manager to join our team at Smyths Toys in Aylesbury. As a key member of our retail management team, you will be responsible for delivering exceptional customer service, driving sales growth, and maintaining a high level of operational efficiency.

Key Responsibilities

  • Maximise sales targets in store through effective product availability and customer engagement
  • Ensure the team's familiarity with all products in all departments, maintaining a high level of product knowledge
  • Deliver exceptional customer service, resolving queries promptly and effectively
  • Participate in weekly stock takes, identifying and reporting abnormal counts to the Store Manager
  • Ensure staffing levels match business needs, preparing and monitoring daily task boards
  • Actively drive the team's knowledge of Top Sellers and Department Stock Loss
  • Assist Store Manager with staffing issues, training, and performance reviews
  • Cash handling, security, and daily spot checks on all tills

The Ideal Candidate

We are looking for a highly motivated and ambitious individual with a proven track record in retail management. You should possess excellent operational, leadership, planning, organisational, interpersonal, and communication skills. A high level of target drive and customer service orientation is essential, along with excellent Microsoft Office skills.

Benefits

We offer an attractive competitive salary and bonus package, including 4 weeks annual leave, a defined contribution pension scheme, life assurance cover, employee assistance programme, in-store discount, company maternity and paternity payments, special life-event gifts, and length of service awards.


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