Customer Service Representative

4 hours ago

Southampton, Southampton, United Kingdom Tenpin Ltd Full time
About the Role

We are seeking a highly motivated and enthusiastic Customer Service Assistant to join our team at Tenpin Ltd. As a key member of our team, you will be responsible for delivering an exceptional customer experience, ensuring that our customers have a fantastic time at our bowling centres.

Your primary focus will be on providing outstanding customer service, responding to customer queries, and identifying opportunities to enhance their experience. You will also be responsible for maintaining a clean and tidy environment, ensuring that our facilities are always in excellent condition.

Key Responsibilities
  • Deliver exceptional customer service, ensuring that customers have a positive experience at our centres
  • Respond to customer queries and concerns in a timely and professional manner
  • Identify opportunities to enhance customer experience and implement solutions
  • Maintain a clean and tidy environment, ensuring that our facilities are always in excellent condition
  • Work efficiently and effectively, prioritizing tasks to meet deadlines
What We Offer

As a Customer Service Assistant at Tenpin Ltd, you will have the opportunity to work in a fast-paced and dynamic environment, surrounded by a talented and enthusiastic team. We offer a range of benefits, including:

  • Competitive salary and benefits package
  • Opportunities for career development and progression
  • Free bowling and food when working
  • Enhanced maternity, paternity, and adoption leave
  • Medicash health care cash back scheme
  • Employee assistance programme
  • Free counselling
  • Life assurance - 2 x annual salary
  • Long service awards
  • Recommend a friend scheme
  • On the spot rewards
Requirements

To be successful in this role, you will need to possess:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment, prioritizing tasks to meet deadlines
  • Strong problem-solving and analytical skills
  • Ability to work effectively as part of a team
  • Flexibility and adaptability, with a willingness to learn and develop new skills
What's Next?

If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we would love to hear from you. Please click apply and complete the short application process to take the first step in your career with Tenpin Ltd.

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