Customer Service Representative

1 month ago

Southampton, Southampton, United Kingdom GoHenry Full time
About GoHenry

GoHenry is a leading provider of financial education and money management solutions for young people. Our mission is to empower the next generation with the skills and knowledge they need to manage their finances effectively.

Job Title: Customer Service Representative

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving their queries and concerns, and ensuring their overall satisfaction with our products and services.

Key Responsibilities:
  • Provide timely and effective responses to customer inquiries via phone, email, and in-app chat
  • Resolve customer complaints and concerns in a professional and courteous manner
  • Collaborate with internal teams to resolve complex customer issues
  • Develop and maintain a deep understanding of our products and services to provide accurate and helpful information to customers
  • Meet or exceed customer satisfaction targets and key performance indicators
Requirements:
  • High school diploma or equivalent required; degree in a related field preferred
  • Minimum 1 year of customer service experience in a contact center or financial services environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities
  • Strong problem-solving and analytical skills
What We Offer:
  • A competitive salary and benefits package
  • Ongoing training and development opportunities to enhance your skills and knowledge
  • A dynamic and supportive work environment
  • The opportunity to work with a leading provider of financial education and money management solutions

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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