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Customer Service Representative

2 months ago


Southampton, Southampton, United Kingdom GoHenry Full time
{"title": "Customer Service Representative", "description": "About the Role

We are seeking a skilled Customer Service Representative to join our team at GoHenry. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, ensuring their queries are resolved efficiently and effectively.

As a Customer Service Representative, you will be the first point of contact for our customers, handling a high volume of inquiries via phone, email, and in-app chat. You will be expected to navigate multiple systems, communicate complex information, and provide solutions that meet our customers' needs.

We are looking for someone with a passion for delivering outstanding customer experiences, who is comfortable working in a fast-paced environment and can adapt to changing priorities.

What We Offer

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A supportive and collaborative team environment
  • The chance to work with a leading fintech company

Requirements

  • Transferable customer service skills from a contact centre, financial services, retail, or hospitality environment
  • A high standard of written and verbal English
  • Comfortable navigating multiple systems and communicating complex information
  • A passion for delivering outstanding customer experiences

How to Apply

If you are a motivated and customer-focused individual who is looking for a new challenge, please submit your application, including your CV and a cover letter, to us. We look forward to hearing from you

"}