National Fraud Investigator

2 days ago


Worcester, Worcestershire, United Kingdom Halfords Full time

Job Purpose

The National Fraud Investigator role plays a critical part in protecting Halfords' digital platforms from external fraud. This involves managing our fraud prevention software to minimize fraudulent transactions, chargebacks, and maximize sales.

Job Context

Profit Protection is an independent function designed to add value and reduce loss. The National Fraud Investigator Digital role requires collaboration with various teams, including IT, Digital, Support Centre functions, and Field teams, to raise awareness and prevent frauds. The role also involves identifying faults or issues across the platform and ecommerce sites to maximize sales conversion rates.

Key Responsibilities

  • Identify trends and interpret complex data streams across multiple sources of data to detect fraudulent transactions.
  • Develop and implement strategies to block fraudulent transactions and their networks from our eCommerce platforms.
  • Translate patterns of fraudulent transactions into adjustments to our fraud ruleset to prevent similar frauds occurring in the future.
  • Ensure that rules in place to prevent fraud do not affect genuine customers.
  • Work effectively with multiple stakeholders across the business to negotiate and influence outcomes.
  • Manage and lead a team of colleagues from our Customer Services call centre to aid in identifying fraudulent transactions on our MOTO channel.
  • Collaborate with the Police on external investigations as required.

Key Stakeholders

Internal relationships:

  • Profit Protection Team
  • IT / Digital
  • Retail & Garage Operations
  • Risk management/Legal
  • Audit Committee / Main Board (high level cases)

External relationships:

  • Police Service
  • Security Partners and Vendors

Person Specification

Successful candidates will demonstrate:

  • Innovation and the ability to source new techniques for finding fraud.
  • Strong Communication and Influence skills.
  • Teamwork and Collaboration skills.
  • Driving Results and Continued Improvements.
  • Planning and Prioritisation.


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