Operations Manager for Direct to Consumer Wealth Team

4 weeks ago

Leeds, Leeds, United Kingdom Lloyds Banking Group Full time
About this Opportunity

We are seeking an experienced Operations Manager to join our Direct to Consumer Wealth Team. As a key member of our team, you will be responsible for leading and empowering a customer-facing team responsible for Ready Made Investments, Ready Made Pensions, and Whole of Market SIPP.

Key Responsibilities
  • Develop and maintain expert knowledge on the Retirement Journey and stay informed about changes to Pension Regulations & industry trends.
  • Provide technical oversight & manage risks across the team by implementing effective controls and supervising to ensure compliance with regulatory requirements.
  • Lead, empower, and develop a high-performing customer-facing team whilst fostering a positive and collaborative team culture by setting clear performance expectations & providing regular feedback.
  • Build & maintain strong relationships with internal and external partners, collaborating to deliver new processes and drive improvements, acting as a key point of contact.
  • Drive continuous improvement within the team finding opportunities to enhance service and drive efficiencies, implementing operational standards.
  • Support change projects, coordinating plans and resources to adapt to a changing business, demonstrating a growth mindset, whilst balancing challenging priorities.
What You'll Need
  • Confirmed experience in operations management, preferably in financial services.
  • Proven risk management and control implementation experience.
  • Ability to drive continuous improvement and handle change effectively.
  • Experience of leading a team and strong leadership skills.
  • Excellent customer service and partner relationship management abilities.
  • Excellent communication, influencing, and problem-solving skills. To be adaptable, proactive, and able to balance multiple priorities.
About Working for Us

We are committed to building a workforce that reflects the diversity of the customers and communities we serve. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups.

We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

Benefits
  • A generous pension contribution of up to 15%.
  • An annual performance-related bonus.
  • Share schemes including free shares.
  • Benefits you can adapt to your lifestyle, such as discounted shopping.
  • 30 days' holiday, with bank holidays on top.
  • A range of wellbeing initiatives and generous parental leave policies.

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