Technical Support Specialist
5 days ago
Job Title: IT Helpdesk Analyst
Job Summary:
We are seeking a highly skilled and experienced IT Helpdesk Analyst to join our team at South Oxfordshire District Council. As an IT Helpdesk Analyst, you will be responsible for providing first-line technical support to our staff and customers, resolving application issues, and ensuring timely and accurate communication in line with service level agreements.
Key Responsibilities:
- Providing first-line support for resolving application issues, ensuring timely and accurate communication in line with service level agreements.
- Analysing, diagnosing, and resolving technical and system issues in accordance with the council's Information Technology Infrastructure Library (ITIL) processes.
- Specifying, implementing, installing, and configuring new third-party line of business applications to ensure that the solutions meet the needs of the service area.
- Writing and maintaining technical documentation in accordance with the council's Information Management standards.
Requirements:
- ITIL Foundation qualification and demonstrable awareness of ITIL best practice.
- Extensive experience of supporting digital services in a large organisation and providing first-line support to complete incidents and requests effectively and to the users' satisfaction.
What We Offer:
- A competitive salary and benefits package.
- The opportunity to work with a team of technical staff to provide user support and technical assistance to all users of the council's business applications.
- A chance to develop your skills and experience in a dynamic and supportive environment.
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